Designer's Touch

Stay away!
Aug 26th, 2021

I am an Interior Designer and hired Scott to install my clients condo furniture. I verbally authorized him to charge $500 to my credit card for the balance of my job (which we agreed upon over the phone) - he then charged my card $2,000 and refuses to send any outlined invoice or refund his error. Frankly he stole $1500 from me. If you decide to hire this company, you must get everything in writing and DO NOT pay before the job is complete. Don't make the costly mistake I did. I should have insisted on an outlined invoice prior to payment or job completion. You could also write a check - but do not give this man your CC digits!!!! I only gave 1 star because i had to give at least 1 start to post my experience-
Jun 22nd, 2021

My recent experience with Chris and Scott at Designers Touch was amazing. I needed a receiver to take in furniture from my vendor, Four Hands. They assembled both dresser and nightstands flawlessly. My client was present when they delivered and set up. They discarded all packaging and were very polite. Two thumbs up. Will use again. Mai T.
Dec 2nd, 2017

We came across this company through another retailer (1stopbedrooms). 1stopbedrooms sent the couch that we ordered on their site over to them for local delivery. I was told that the couch would be delivered to Designer's Touch on the week of January 23rd. By the next week after I had heard nothing from them, we called to see what the status of our couch was. They told us that it would be delivered that Monday. By Monday, the couch had not arrived and we called them again. They said they were booked on Tuesday and Wednesday and would call us when they had a delivery estimate. They never called… Finally we called them again and they said Friday at 6pm. Well, it's now past 7 pm. Friday night and no sign of a couch. I spent my Friday night at home waiting for a couch that would never arrive, with no call to tell me that it wasn't coming. I first placed this order on December 30th and as of today, February 10th, we have no couch.
May 21st, 2017

Designer's Touch handled receiving, storage and delivery of a house full of goods I ordered for a design client in Florida. As a designer working on a project from such a distance I needed to work with a company that I could trust to keep track of all of our product and deliver it on time. After a rocky start and frustration over non-response time after time we finally worked things out and I felt confident in their ability to handle this project. They delivered our product when they said they would. They lost and could not find a total of $616.00 worth of goods and forgot to put together one sofa bed. They assured me they would go back and put it together prior to my clients move in. They did not. I paid them in full and asked them to deliver the missing goods once they found them. They never found them. We have sent them proof of receipt with order receipts signed by employees and even the owner. this project was wrapped up in May, 6 months later they have never paid the $616.00 they owe and do not respond to e-mails or phone calls. The owner at one time told me they were a small business and that it is difficult to keep track of everything. I am also a small business and it is very difficult to be out hard dollars as well as the time this has taken for my staff and for me to try to get them to settle this account. I am extremely frustrated and disappointed and cannot recommend this company to anyone.
Mar 2nd, 2017