Elite Heating & Air

I've had the worst experience ever with this company. First, they were quick to come out and look at our AC and let us know that they'd need new parts to replace in order to fix it. Or at least that's what we thought for almost 2 months! In this hot summer, we waited for you guys to order parts for almost 1 month. When we finally got a hold of someone, they told us the parts were in and that they'll call us back to schedule an appointment. We waited for another 20 some days, trying to reach out and find out the status but was unsuccessful. We finally gave up and decided to pay Pay another $100. We had Total Air Care company to come out and give a second opinion, thinking that we'd still need to wait for them to order Parts for the AC. Well.. according to this company, we DIDN'T need any new parts for the AC. This guy from Total Air care NOT you guys was able to fix the AC for less then 2 hours. There was a leak but he was able to repair it and our AC was up and running in no time!! I still can't believe you guys lied to us and left us hanging without our AC for almost 2 months!!!!! Worst experience ever!! Very unprofessional too!!
Jul 12th, 2021

This company is very unprofessional. My service request was originally in April 2021 it took them almost 2 months to come back out. I had to actually call to ask if the part came in. Then they came out to the property made the situation worse Im still without heat do not use this company
Jun 27th, 2021

They really deserve a 0. It took 35 days to complete a service request. They are hard to contact and will never return phone calls. I will never use Elite Heating and Air ever again. Chris was polite when he came but the company still sucks. >:(
Jun 12th, 2021

DO NOT CONTRACT THIS COMPANY. They came to my home in SC on a call from my home warranty company. Technician was unprofessional, did not actually check any components of my heating system, only the airflow in/out. On top of this, they somehow disconnected the power from my unit to the thermostat, so now I do not have heat at all (in the middle of February). On top of this, they have yet to fill out their report with the home warrant company after multiple reminders to do so (we're currently on hour 21 of a 24 hour period to do so), so I cannot have an appointment scheduled with a different company. Will never allow a technician from this joke of a company in my home again, and you shouldn't either.
Feb 16th, 2020

Dec 29th, 2019