IHOP

The establishment could've even cleaner. They had run out of straws. The pancakes were not hot, causing the wad of butter to just sit there. The pancakes were thick and dry. You have to ask for extra strawberry sauce. The water wasn't good. The other food wasn't hot neither. I did not like the overall experience aside from the waitress. She was nice and got whatever I asked for.
May 26th, 2022

A little disappointed. We visit IHOP frequently and I was expecting the same or better quality as the other restaurants we have visited. The pancakes were a little hard, not light and fluffy, we don't eat syrup and the restaurant didn't have any honey for us to put on the pancakes, and when we left the waitress proceeds to ask about a tip. We told her we were not happy with the service or that they didn't have honey and she told us that's not her fault. The manager then had to step in and tell her to leave us alone. Not sure if begging for tips is part of this location's normal process but they need to take a tip and step up their game.
May 11th, 2022

Super crowded and busy Sunday, 10 am. Waitresses were nice, but super stressed it seems. 4 of us, and 1 order was screwed up. Waited for our orders awhile. Had to ask for condiments, salt and pepper, several times, syrup too, until we pulled a syrup from another table. Asked for our check, it was wrong. Another 15 minutes waiting for revised check. Sooo, 10 am, Sunday morning is not the best time to go at this location off Clairmont Rd.-Atlanta.
May 4th, 2022

Horrible! Went with with some friends after the club. As we are waiting while already seated a ROACH casually walks across the top of the table! We kill it and not once complain to management ONLY to be told we wont be served because the waiters are upset we mentioned the roach and killed it. It was discussed among us not to other customers or staff and they somehow ended up being the ones offended. Rude staff and dirty inside.
Apr 23rd, 2022

Ashley the manager was VERY RUDE!!!! She had no concern whatsoever about us customers. The waitress was polite and did the best she could I guess, but Ana, the waitress either didn't know what she was doing or was new. Even though they are short staffed, they should take their time to make sure everything is right. My food was wrong 2x and still was not right. Now the manager should have come to check on things, but she dis not. When mentioned to her about the problem she didn't care, she still didn't apologize, she had an attitude. I love ihop, don't mind spending the money, but plesse get the orders right. It should not take 3 times. Sometimes it is not about the discounts or.paying less. She tried.to have me pay less, but i was and did pay what i owed. Management needs to be better and customer service needs to be better. Poor service today hands down. I am calling the general manager and see what they say and see how concerned they are about customer service.
Apr 18th, 2022