Echols Transport and Recovery Inc.
Hours
Chamber Rating
-
Garage Experts Greater Atlanta
Aug 13th, 2022 -
Amelia
Aug 10th, 2022 -
Jessica Jackson
Aug 9th, 2022 -
Alex the Chick
Aug 4th, 2022 -
Taiwo F.
Aug 8th, 2022
Languages
- en
Questions & Answers
Q What is the phone number for Echols Transport and Recovery Inc.?
A The phone number for Echols Transport and Recovery Inc. is: (678) 732-0805.
Q What is the internet address for Echols Transport and Recovery Inc.?
A The website (URL) for Echols Transport and Recovery Inc. is: https://echolstransport.com/
Q What days are Echols Transport and Recovery Inc. open?
A Echols Transport and Recovery Inc. is open:
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Q How is Echols Transport and Recovery Inc. rated?
A Echols Transport and Recovery Inc. has a 1.4 Star Rating from 75 reviewers.
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Ratings and Reviews
Echols Transport and Recovery Inc.
Overall Rating
Overall Rating
( 75 Reviews )![](/images/review-avatar-1.jpg)
Garage Experts Greater Atlanta on Google
![](/images/review-avatar-2.jpg)
Amelia on Google
![](/images/review-avatar-3.jpg)
Jessica Jackson on Google
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Alex the Chick on Google
![](/images/review-avatar-1.jpg)
Taiwo F. on Google
Echols then calls me a few minutes later saying theyve JUST dispatched someone and that the employee would arrive in 45 minutes to an 1 hour. Echols then falsely reports their ETA to my insurance company as 20 minutes via text. Red Flag #2. I call Echols again and we agree to have someone come at 5:30pm because my mechanic would be at his shop to let my car in. 5:30 rolls around, and no tow is in sight. I call Echols and they state someone has not yet been dispatched. Wow. Please keep in mind that I called them two hours prior and they confirmed the time with me. Afterwards, I called my insurance company again requesting a new provider. They informed me that they contacted Echols and asked that I give them one more chance. An Echols employee, Frank, calls me saying he is 21 minutes away. 30 minutes pass and he is no where to be found. I call his number, no answer. I call again another 20 minutes later and still no answer.
Around 7:45pm, I decided to call my car insurance provider to put my foot down and request a new towing company. Shortly after, my friend and I notice a tow truck circling the parking lot. It is Frank from Echols who arrives. My friend leaves the car and asks him why he did not provide me updates regarding his whereabouts.
The employee states that he left his phone at the gas station and had to go back to retrieve it..? My thing is, why not call me back once this alleged missing phone was retrieved? Why not provide an update? My friend asks him these questions and his response was he didnt think about that. Interestingly, we noticed him pulling out a smart phone and speaking on it. I would not be surprised if he was lying. Every tow company that I have ever used call when they are nearby. The incompetence at Echols is astounding.
This employee, Frank, never answered his phone and did not arrive within 21 minutes. His arrival was well over an hour later. Because we cancelled the service, he drove off and I was issued another company that was both timely and extremely responsive. If your insurance provider mentions Echols to tow your car, please ask for another company to do the job. This company boldly lies about their ETA and the whereabouts of their drivers.
Overall, I wasted seven hours of my time waiting on this company. I will never do that again. This could have been an incredibly unsafe situation for my friend and me had this occurred in the middle of the night and we were somewhere on the side of the road. I will be filing a formal complaint with my insurance company.
Overall Rating
Overall Rating
( 75 Reviews )Write a Review
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