AutoNation Hyundai Mall of Georgia Service Center

Brought my car in for recalls, (Worked for 12 years without issue) the team was professional and helpful. Thanks Albert for the fast turnaround time appreciate you getting my car back to me so quickly.
Apr 8th, 2024

Excellent place to service my palisade. No time wasting and respectfully done.
Apr 7th, 2024

The service department has not a crumb of the most basic customer service. I've gone here for my services and the communication is nearly nonexistent- they have a text system and the service techs don't respond half the time (Except Breannah! She's great!) you will have to call and call until they finally answer and even then they will ask to call you back. They will schedule you for recalls, only for you to come back for PICKUP hours later and be told it wasn't done because they needed to order the recall part. Also, when you come in no one will greet you. There will be 2-3 people at their computers and it's so awkward to stand there and wait for someone to help you or even let you know they will be with you after xyz. I'm talking I've stood there for up to 5 minutes before I was spoken to. Once they literally sat there talking until Breannah came in from presumably her lunch break and she immediately called me over to help me as she was taking off her jacket. When my car cut off on me at a red light two weeks after being serviced by them , I called them and they told me to just drive it in if it would start up. I asked if that was smart to do if the check engine light, HEV and battery light were on and if under the hood my coolant reservoir was EMPTY and the lady told me yes it wouldn't hurt the car (I had it towed instead because common sense). They took one single picture of my radiator with a rock just sitting on it and when I asked if they did any pressure tests or diagnostic of the coolant system to check for any defects they told me that Hyundai didn't authorize that. They wouldn't even show me a picture of any damage or puncture behind the rock despite me asking over and over. When I asked the tech to go ahead and start repairs and to please let me know what the estimated pick up day would be since I didn't have the time to fight to get them to do basic diagnostics, I got no response. These people had my only vehicle with my car seats and just refused to communicate consistently. I've dealt with Hyundai dealerships in the last 10 years ( 2015 Elantra, 2020 Elantra, 2022 Santa Fe are cars I've brought) and the experience has been awful across the board at their dealerships. I regret spending so much money with them. I was so utterly over the disrespect that I went next door to Autonation Toyota( they rock!) and bought a new car, drove over to Hyundai in that new car and filled out the paperwork to sell that Santa fe to them. After being a Hyundai customer since 2015, all I can say is please don't do it. These people don't care. They are great cars but the service departments are awful.They hate doing warranty work and they could care less about holding your property hostage while they ignore you.
Apr 5th, 2024

My husband and I are Canadians and were travelling through the United States when my Tucson started acting up. We brought it into Auto Nation, without an appointment, and they took my car right away, and provided a ride to our hotel. It was ready that day and we were so relieved! Great service!!
Apr 5th, 2024

Not many auto repair service people and employees keep getting days off and never got my car fix for 2 weeks, I think its way to many Hyundai vehicles populations in buford area.
Apr 1st, 2024