SunTrust - Closed

The customer service with SunTrust now Truist has declined so much so that I am looking for another bank where I will be treated with great customer service. An employee drafted funds out of the wrong account by admission and now I’m unable to retrieve them after being promised that they would be returned right away. The area Senior Vice President was completely useless in the situation and simply made excuses for the inadequacy of the employee as well as the bank. Terrible, terrible, terrible that this billion dollar company doesn’t have upper management in place to properly train bank employees and has individuals who choose to do nothing when money is wrongly taken from a client.
Dec 25th, 2021

Have been at drive-thru for 20+ minutes for a simple check deposit (and am still waiting). The SunTrust+BBT merger has been a nightmare. Service has declined as has number of locations. Really disappointing as I’ve been a customer for 16+ years and never felt this way until now.
Apr 19th, 2021

I was surprised to see the reviews of this location. Our representative, Dreshon, saw us waiting outside and invited us in, took time to explain our options and ask about our business, gave us validating, encouraging, and helpful feedback, stayed late to finish opening our account, and was overall pleasant and cordial to work with.
Jan 8th, 2021

The past two years has been the worst banking experience of my life. Customer service is horrible, and almost impossible to reach. ATMs are old an unreliable. Made deposits only to have the ATM eat the money with 0 explanation and Unable to reach customer service, frustrating closing my account ASAP.
Oct 25th, 2020

The worst service I thought bb&t was bad enough and they have Merged I would never open a account here. The only reason I come in here is because the company I work for use them . I was going to open a business account with them never!
Aug 31st, 2020