Houndstooth Carpet & Uphlstry

Toni A Elston _{on ChamberofCommerce.com}

May 17th, 2021

I hired Houndstooth Carpet to come out and clean my upholstery and carpet. The upholstery was not cleaned to my satisfaction and they agreed to a $100 refund. The technician that serviced my home put two holes in my wall. I was only notified of one hole in my hole while he was onsite. I called Houndstooth to express my displeasure with the service provided. I've used Houndstooth since 2005 and have never experienced an issue. They offered to repair the holes in my wall but ONLY if the technician came to my home the first time was allowed to do it. Based on the quality provided by this technician and the non-disclosure about the 2nd hole in my wall, I told them that I was uncomfortable with this technician coming back out to my home. They insisted that I could only use this technician after I repeatedly shared my discomfort.