Hair Envy Salon

Karen C. _{on Yelp}

Sep 22nd, 2016

My first experience with Groupon and Hair Envy Salon. Well, I was less than thrilled. It started with trying to make an appt after purchasing the Groupon. I paid $100 for a Groupon for a Keratin hair treatment for my daughter. She has had it done before and $100 is a great deal. When I called the salon, the lady who answered (who I think was also the stylist - she said her name once and I think it started with an S but not sure )seemed less than thrilled that I had already purchased a Groupon. She said they would offer that deal for anyone the first time but I had already purchased it. I wouldn't have known about the salon if I hadn't seen the Groupon. She was a little curt on the phone but I made the appointment several weeks in advance. I had to reschedule the next week because of my daughters schedule. There was a lot of confusion because she couldn't find the appointment. Apparently they had put it in the wrong day. But she found it and we changed the date. We arrived for the appointment 10 minutes early. There were 2 ladies there and they were very pleasant. However they said our stylist was not there. Apparently one of them texted her. Our appt was at 2:00. By 2:10 there was no sign of her. The receptionist called her and she said she would be there shortly. At 2:15 she came in, glanced in our direction and said really rudely that she was sorry she was late BUT she had texted me the day before and I didn't respond to confirm so she cancelled the appt . She was full of attitude. I never got a text from her and silly me I thought I still had an appt. She basically scolded me and told me it was my fault she was late. She said - Weren't you going out of town? I have no idea what she's talking about. I don't even know if she has my cell number so I don't know how she would have texted me. Very unprofessional. It seemed like she had left for the day (it was Friday) and she was not thrilled about having to come back. If I hadn't already paid for the Groupon I would have left. I tried to make the best of it. She sat my daughter in the chair and a couple of minutes in yelled over to me very rudely - You know it's an extra $35 for thick hair. I said no. She said its on the coupon. It does say it's extra for long hair but not thick hair. Keep in mind that this is an 18 year old light brunette girl with very slightly wavy hair. Not exactly difficult to straighten. She asked if I still wanted to do it. I said I didn't exactly have a choice since I already paid $100. Then she kind of scolded my daughter several times because she had hairspray in her hair. Isn't that what the clarifying shampoo is for? Then she attempted awkward small talk for a couple of hours after making us both mad. Her keratin treatment was good as far as I can tell so far. However, we will never ever go back to that salon. I wanted to treat my daughter to a fun hair treatment. It was the most uncomfortable couple of hours I have spent. At the end she scanned the Groupon and said - That will be $35. I handed her $40 and walked out. I have NEVER stiffed anyone on a tip before but I have also never had a salon experience like that before. I know a $5 tip is horrible for a treatment that takes a couple of hours. I struggled with the decision to tip or not to tip. However, they offered a groupon to get people in the door and clearly were not thrilled about it. I felt like I paid for the treatment and the tip was for service. The service was terrible. This woman needs a serious attitude adjustment.

Suzanne W. _{on Yelp}

Dec 15th, 2014

I was referred to Kris Melton at Hair Envy by a mutual friend - and I'm so glad! Hair Envy is a small, nicely appointed salon in Suwanee. Kris knows her craft well and is continually taking classes to improve and learn new techniques.Great service, a fantastic stylist, and none of the attitude and snobbery you frequently find at larger 'corporate' salons. I highly recommend!

Jessica B. _{on Yelp}

Jun 30th, 2014

Went to see Kris Melton today to get my hair shampooed, cut, and dried. She did an excellent job! She knows her craft and is very personable and friendly. Absolutely love my hair! The entire staff is warm and welcoming and the environment is very nice, open, and clean. Go and get her to work some magic on your hair! You won't be disappointed. Will definitely be back!