Custom Floors of Georgia

Jan 14th, 2022

Buyers Beware In April of 2021, my mother met Mr. Rett Walker (owner) at her residence to measure for flooring installation services from his business. The day that she set for installment, she went out of town until the install was completed. His technician, John, installed the chosen tile (my mother wasn’t present). Shortly after install, the tiles started to pop up. My mother contacted Mr. Walker for resolution. He sent John back out to address the issue. At this time, John mentioned there is an issue with the floor and possible reason for the tiles popping up. During John’s first visit and installation of the tile, he never mentioned anything about a subfloor issue. John communicated to Mr. Walker that he did, but my mother was not present. First, this is a huge integrity issue. Second, John should have mentioned this prior to the install. After John repaired the first time, more tiles started to pop up. My mother chose this business to provide expert advice prior to the install. If this had been done, she could have made an informed decision of additional services required. She’s now in a situation where there is a huge safety concern due to improper installation. My mother’s kitchen was a safety hazard. She was afraid of falling. My mother is a 77-year-old senior citizen. My mother reached out to Mr. Walker on multiple occasions without reply. There is an expectation for customer service levels to be equal before and after the sale. During the communication between my mother and Mr. Walker, he advised her that John (technician) quit after working for him for 10 years. Also, he requested for her to get a quote from another business to be reimbursed. My mother got a quote and work was being scheduled. She called him on September 21st, but his wife Mrs. Molly Walker advised her that he was on the Airforce base working, but she will let him know. My mother spoke with Ms. Molly Walker about the refund in the amount of $1365.00 which is the amount that she paid for the tile only. My mother was advised by her contractor that they will not be able to reuse the tile; therefore, he can come and get the tile. My mother asked Mr. Walker to make her whole by accepting his responsibility. After about 6 months of trying get resolution, Mr. Walker agreed only to pay $385.44 to help pay for the subfloor. We spoke with Mr. Walker on September 30th, we made it clear to him that she’s not asking him to reimburse her for the subfloor because John didn’t damage the subfloor. As previously stated, my mother is looking for the reimbursement of the unusable tile due to your technician's (John) improper installation. The installation should have never taken place due to the condition of the subfloor. John did not mention this to anyone and installed the tile anyway. This left her with unusable tile. My mother didn’t cause the problem, his technician caused the problem, but Mr. Walker doesn’t think his company is responsible for his technician’s improper installation. I would give zero star but it will not let me.
Oct 13th, 2021

Buyers Beware!! Please read previous post Mr. Walker, responded to my previous post by saying that he's sorry that I feel like my mother was missed treated by him. Please understand that my mother, my husband and I have tried to get issue resolve for about 6 months now. My husband spoke with him on Friday Oct.8, he said that he will email my husband on Monday Oct 11 to inform us what he's welling to do. Yesterday, you stated by email that he's only welling to reimburse $385.44. This is unacceptable! If Mr. Walker want discuss this any farther, he has my direct phone number and email.
Sep 21st, 2021

Very dissatisfied
Nov 24th, 2020

Feb 2nd, 2020