Guild Mortgage Company

Worst lender I have ever worked with. They are very disorganized, not honest and out of the loop. I disputed an unauthorized credit inquiry made by their office after we had terminated a contract that as a preferred lender they should have known about. Melissa Gibson and her office then lied and said that they received a verbal authorization from my husband and I which is simply not true. First of all, my husband was working at the time they claim they spoke with us and we also have phone records that prove we never had said conversation. This lender is not trustworthy and I would not recommend Academy Mortgage a.k.a. Guild mortgage to anyone. We are relieved that we did not choose this lender.
Mar 14th, 2024

Borrowers beware! Please look at your paperwork when you go to closing. Perhaps pick your own closing attorney. Guild has a waiver of rights clause....you will be signing paper to waive your 5th and 14th amendment rights. In order for them to be able to avoid your due process rights under federal and state laws.
Apr 10th, 2022

Anita and her team were awesome! Start to finish was fast and easy. I will definitely use Guild in the future and I highly recommend others to use them.
Apr 3rd, 2021

Got approved for a mortgage, and that was the last time I was able to have a conversation with them. 3 weeks of phone calls and texts to Diane Davis cell phone number, multiple messages left with people at the office and on their voicemail. If I happened to get someone to answer, I would be told their too busy right now and would call be right back only to go days without being able to get a hold of them. Not only did they run my credit for nothing, we lost out on a home we loved because we couldn't produce an approval letter as they would not return my calls or texts. I am baffled how this company was recommended as I reached out to both our lending agent and the office. Severe lack of professionalism, communication, and customer service.
Apr 2nd, 2021

The only reason I give 2 stars it because I was able to obtain my property. I would never do business with them again nor would I ever recommend them. The entire process was a headache from start to finish. They request ridiculous amounts of verifications and background paperwork, more than the average bank. Was very annoying being told that's all and then they turn around and ask for more again and again. And good luck getting someone to answer your call after they get you on as a customer. I only used them because of a recommendation and I was under the impression that not many lenders financed manufactured home and due to short time to close. Had to hunt them down to find out how to make mortgage payments because it isn't online, checks only. Hopefully the next person has a better experience.
Feb 18th, 2021