American Leak Detection of South Atlanta

Very informative, knew what they were doing felt comfortable with technician.
Jul 23rd, 2021

Please don't waste your time or money with this company! I contacted them about a leak and they came out - and supposedly fixed it. Leak was immediately apparent the next day. Called again - they said we're booked you have to wait 4 weeks. Waited 4 weeks, came again, did not fix leak. Finally sent another tech after 5 more weeks of waiting - he "found" another source of leak - but was supposed to contact me to fix - never did. Called and talked to manager and she suggested I try another company since [ was frustrated with them. They had been paid to do the work and didn't. I called another company, they found leak amd fixed leak within a 2 week period (had to wait for a part - but stayed in.contact) Ridiculous!! Service: Leak investigation and repair
Jul 13th, 2021

Feb 27th, 2021

Dec 2nd, 2020

I contacted this company to detect leaks in my swimming pool. When I spoke to them about this, I was told that my pool water must be clean and clear to the bottom of the pool. I told them that the water was clean and clear but there was debris on the bottom since the pool cleaner was thought to have a leak and, therefore, was not working. I also told them we were swimming in the pool. I was sent a Standard Work Authorization by email and asked to sign it and return it by email, which I did. When the technician arrived today, he said he could not assess the pool because the pool was not diveable and there was poison ivy around the pool equipment. There was no poison ivy at the pool equipment and I was NEVER told the pool had to diveable, whatever that means. The ACTUAL Authorization states the following: “In order to perform a complete detection the structure must be filled to normal operating level and the water must be clean and clear all the way down to the bottom. If we cannot perform a complete detection, the original leak detection fee will be charged for the testing that is performed and there will be an additional charge for any further testing. The technician will need access to the equipment area or room. If the technician does not have access to perform the detection or service is cancelled at the time we arrive at the job site a $ 185.00 service call fee will be charged.” Nowhere is the term diveable in the Authorization and no one at the company mentioned this to me at the time of scheduling. I attempted to negotiate with the company about this fee by suggesting that the fee be waived while I have the pool cleaned to their specifications and then have them return. They would not agree to this and insisted on our paying $185 for nothing!! I am a first-time pool owner and not savvy about pool technology. How does this company expect ME to know that “water clean and clear to the bottom” means that it be diveable? DO NOT USE THIS COMPANY!!!
Mar 29th, 2020