Island Pet Movers

Sep 16th, 2021

Don’t usually do reviews but they got my little guy where he needed to be when I was leaving Hawaii. Process is simple and smooth if you follow directions. Communication was great as well, the app made it easy to be in contact with the whole team. They even worked with me to reschedule my dog’s flight a week before he was supposed to fly. So in all great experience during a stressful PCS.
Aug 25th, 2021

I am very happy that I used Island Pet Movers to facilitate the move of my puppy Kara from Hawaii to North Carolina. IPM was extremely professional and personable throughout the entire process. They were quick to answer any questions and ease any concerns that I had while preparing for her transit. The IPM team was dedicated to ensuring that all paperwork was correct and no issues would pop up on the day of her arrival. The multi faceted approach of chat applications and over the phone information sessions made sure that Kara arrived to NC safely. I highly recommend using this service for a stress free and safe move of your pet.
Aug 13th, 2021

Island Pet Movers helped us get our third dog to Guam. We were crushed having to leave him behind last year, and despite the high cost, it was worth every penny to have him home. IPM handled all of the extensive paperwork and headache of getting him to Hawaii and then checked in and sent to us here. He was well cared for and they were very responsive through their app any time I had questions. They were very knowledgeable and didn't bat an eye at complications that arose from him being shipped by the friends who were taking care of him for us. I can't imagine having handled this process without the amazing people at IPM. A couple of things to keep in mind. You may have to wait a while after putting in a quote to hear back because they ARE very busy and don't take calls. BUT, once you've signed your contract and gotten the app communication set up, they are super responsive. You can handle all your paperwork right in the app and even do a call through it. It is a very well done app. If you need assistance before that, they are pretty responsive on their Facebook page. Another thing is that from the time your pet leaves wherever they are shipped from until they are checked in to their final flight by IPM, no news is good news. You won't get updates. My dog was in Hawaii for 4 days. That was hard, but as soon as they checked him in I got an update on how he was behaving and even a couple of pictures. I couldn't have asked for nicer people to help me get my baby home. I know it is expensive, but they make sure you get the service level you are paying for for sure!
Sep 6th, 2021

Ok first let me say, I have two dogs. One with a medical issue (Addison’s) and one whose just spoiled and bougie! One a ESA and one a service animal. We weren’t aware of the rules and we’re completely confused when we read them. It’s too much to deal with moving across county, moving dogs, etc. We’ve moved them before with military orders, but never to the islands and always as part of the family flight. This stressed me out to the core. I ask a lot of questions… I mean a lot, they answered despite some issues within being short staffed, despite the owner being in the hospital, despite my neurotic stress scared sessions. Dave flew with my fur babies from Denver to Seattle to Honolulu. Loved on them and cared for them. Alyssa got them for the night, walked them, feed them, loved on them and put them on the flight to Kona. There was some miscommunication but more because my anxiety levels were through the roof. Not from their lack of trying. I am grateful my babies are here and while it cost more than I would have liked to pay (who wouldn’t) it was worth every penny for them to be home, safe and happy! Thank you IPM!
Aug 27th, 2021