Mercury Solar

I have been using Mercury solar for years. They started great, but as of 2021, they are self destructing. They do not return my calls or deal with my warranty problems. They have been overwhelmed, while a few of their employees have quit. I visited their office and it is a disaster area with files and equipment everywhere, almost as if they were about to move, but that's the way it's been for a long time. I gave these guys a lot of chances, called and emailed dozens of times over a year, waiting for repairs, dealing with problems with my panels and batteries. I have been very patient, but I no longer can recommend them. There are dozens of solar companies out there, so find one that is better organized and more responsive.
Feb 2nd, 2021

great place very competitive
Jan 3rd, 2021

I also give zero stars. They have consistently ignored my property managers' and my phone calls, emails, and messages left at the front desk, to have them conduct repairs that are covered by the warranty (on PV panels they installed). At one point, the main supervisor Rico said he "cannot afford to do non-income producing work right now." I understand businesses can get weighed down, but they have been dragging their feet on this for a whole year now, and I've heard every excuse in the book. If you're looking for reliable PV/Solar contractors, I do NOT recommend these guys. I will be filing an official complaint. ----------------------------------- Rico, In response to your response: 1) This is a very strange place to talk business. If you returned the phone calls or emails as promptly and as thoroughly as you just did here, I probably wouldn't need to post this review. 2) We are tracking the unpaid invoice, but it literally has nothing but a dollar amount on it. My property mgrs have requested a "line-item" invoice, with the date of services and an explanation as to why the price exceeded the originally quoted price. And they also need a signed W-9 from your company so they can input you as a vendor and process your payment. You are currently holding up the payment by not sending this info. 3) I'm looking at the warranty, and it says "comprehensive guarantee on all workmanship, and misc. equipment for 10yrs." 4) as for your suggestion to move ahead, the Canadian company that manufactures the parts we need does not ship to Hawaii, however they are willing to pay for the replacement costs. But they need the serial numbers of those parts so they know what to replace. My property mgr has requested this info from you with no response. Is there anything else that you need from me in order to get the above mentioned info to us, so we can pay you and get the ball rolling? Mahalo, Daniel
Apr 6th, 2020

Tried for over six months to get a warranty repair for bad workmanship. The owner Scott is rude and could care less about honoring his warranty after he gets paid. STAY AWAY FROM THIS DISHONEST BUNCH OF WEASELS!
Mar 11th, 2020

I've tried for well over a month to have them contact me in regards to warranty for my 120V inverter that has been bypassed for over a year. The only status I've received is that they're working with the vendor for a warranty replacement. My 240V inverter is probably being overworked now because I'm woken up in the dark twice in the past week. Have they gone out of business due to the COVID-19 pandemic? I just want a phone call but they don't take the time to do that. Why I keep giving them good reviews I don't know. I won't be doing that much longer that's for sure.
Jan 20th, 2020