Sage Creek Repair

Gavin, Thank you for the great review and for recognizing our efforts to eliminate the issues often associated with automotive repair facilities. Our Courtesy Health Check provides every customer with the transparent details they need to make the best possible car repair decisions. The estimate and walkthrough along with our continued communication after service performed by our front desk team allow us to consistently deliver an exceptional customer experience. We're so glad you saw the value. You bring up a great point - we are busy. No problem! We've adjusted our process so that if we receive your approval to do a repair and the car is safe to drive, you keep the car if there is a delay in parts. When the parts come in, we notify you to return the car to complete the work. We also provide a shuttle service to and from our home. We take the guesswork and fear out of auto repair while providing value.

Terry, thanks for being a loyal customer. We're glad we were able to diagnose and fix the drive train concern with your 2017 Ram pickup. We work hard to deliver the best customer experience possible, and look forward to seeing you are your next maintenance.

Ric, thank you for taking the time to provide us feedback on your 2014 Hyundai Elantra. Every customer is asked to bring in their car at no cost so we can be as transparent as possible when assessing their car's unique individual condition and needs, much like going to a doctor's office. We want to be as transparent as possible and allow the customer to see what we see and make an educated buying decision about their car. This is no cost to you, only your time. We do not practice the “cookie cutter one price fixes all business model.” We don’t believe that is the best service for our customers. This is why we perform a digital inspection or Courtesy Health Check on every vehicle that includes picture perfect proof along with videos of our findings. Our customers love the inspection as it provides transparency and increases trust when making a buying decision. Your estimate was based on the inspection that showed the condition of the brakes and included both axles. The estimate also included top quality pads that carry a 2-year and up to a lifetime warranty. It’s important when comparing prices to compare apples to apples. When it comes to car repairs there are several grades of quality and warranty levels. We try to add value to all our work and only install quality parts. We know that it might cost a little more upfront, but in the long run you pay less and have less down time. Further, our ASE Certified Master Technicians only make recommendations that ensure the safety of the people who drive the vehicle and others on the road. In your case, not knowing if the caliper pistons were in the same condition as the rotors the suggestion was made to replace them if needed. Until doing a complete tear down of the brakes we usually will not know if calipers are needed. At that point we will only install what is needed regardless of the estimate unless the customer wants to update other parts while the vehicle is torn down. You were given two different prices: one with replaced calipers and the other where the existing calipers were kept in place. The customer is in the driver’s seat when it comes to making final repair decisions unless we feel the customer’s safety is an issue. Then we have the professional responsibility of refusing to do the work if the customer chooses not to follow our recommendations. Cutting corners and doing “cheap” is not what we are about. We will never put pads on a car without changing the rotors. This is dangerous and not sound advice from any professional grade repair facility. Sage Creek has been in business for a very long time, and we will always put the customers’ safety above making the sale!

Rich, Thank you for your feedback and 5-star review. Your trust means a great deal to us. We love the free Courtesy Health Check or CHC which is why we perform one on every vehicle that comes into our shop including your 2003 Chevy Impala. It allowed us show you what was going on with your car and help you make the best possible repair decisions. We're glad you felt cared for, and look forward seeing you again.