Bank of America

Bank of America

Hours

Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM

Chamber Rating

Verified Member
15
8
4
4
13

About
Bank of America

Bank of America financial center is located at 1439 E 53rd St Chicago, IL 60615. Our branch conveniently offers walk-up ATM services.

Contact Info

  •   (773) 667-0408
  •   (773) 256-3067
  •   Website

Products

  • Savings Accounts
  • Auto Loans
  • Home Mortgage
  • Home Equity Lines of Credit
  • Online Investing
  • Business Checking Accounts
  • Business Credit Cards
  • Checking Accounts
  • Credit Cards
  • Online Banking
  • Mobile Banking

ATM Services

  • Walk-up ATM
  • Cardless ATM
  • ATM accepts deposits and credit card payments
  • ATM located inside

Financial Center Services

  • Glass barrier at Customer Service desk
  • Accepts appointments
  • Financial Solutions Advisor
  • Notary
  • Commercial Deposits Accepted
  • Night Deposit Accepted
  • Change Orders
  • Cash Non Customer Checks
  • ATM Services Available

ATM Languages

  • English
  • Spanish
  • Chinese
  • Korean
  • French
  • Russian
  • Portuguese

Hours

Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM

Ratings and Reviews
Bank of America

Overall Rating

Overall Rating
( 44 Reviews )
15
8
4
4
13
Write a Review

Ashley Doss on Google

image I came into the bank to open up 3 different accounts. Aisha Fikes was fantastic from beginning to end! She was very professional, knowledgeable, thorough, and made the entire process seamless. This level of customer service truly made my day. Thank you for everything!
Also, shout out to Jerome for helping make a way to get me in for a last minute appointment. You are awesome!
I would highly recommend this Bank of America branch.


Denise Culver on Google

image DO THEY EVER ANSWER THE PHONE??!!!


C.J. on Google

image I have no issue with the quality of services Ive received when I come here, but theres only ever ONE teller it seems! So when you visit, expect to wait in a lengthy line. Sometimes, though, you can get lucky and one of the bankers in the office can service you depending on what you need.


Corinne Guilday on Google

image Only an ATM. BoA still has this location closed.


Igor Fedin on Google

image Tremendous improvements to checking account services compared to 2017.
Original post: I ended my previous job in Chicago on June 10 and started a new job in New Mexico on July 10. Moving implied expenses, and landlords typically collect a triple rent for the first payment: the first month, the last month, and the security deposit. I received my first paycheck at the end of the month, but there were no ATMs in Los Alamos or nearby towns. How to deposit my check? I called BofA, and after a 10 15 min wait, a representative answered. His response to my question was: "You could probably try ATMs of other banks, but I am not sure." Because he was not confident enough in his responses, I made another call. This representative said I should not deposit checks in ATMs of other banks, or I would lose my funds. So how to deposit a check? Then I remembered a YouTube commercial of BofA on mobile deposit (the one with the llama). The representatives were not aware of this option, apparently. I tried it, and the next day my funds were both present and available. I scheduled a few payments like credit cards and auto loans from my checking account. The next day, the check was placed on hold, and BofA charged me $35 and not once, but for every ACH. My funds were not available for use. I called BofA, but the representative refused to cooperate. She said she did not know who my employer and whether it had funds to pay my salary (Los Alamos National Laboratory, 11500 employees). A week later, the funds became available, but a phone representative agreed to refund only one $35 fee. Another representative asked me to call him the next day or call someone else because he had refunded too much in fees for the day. A week later, a Tweeter representative refunded the rest. It looks like it depends on who picks up the phone at BofA. Shortly after that, I received a letter in my mail saying that my check had been placed on hold and that I would be refunded all the fees for all the payments scheduled from my account during the hold if there had been enough funds, which there would have been. So why did the first representative kept refusing to refund the fees even after the hold had been lifted? The reps' favorite response is: "I cannot be responsible for what other representatives say." And when I asked to connect me to someone who is responsible, they refused. Is there at BofA someone responsible for what the reps say?
Finally, I made a purchase with my debit card (not a subscription, not a recurring transaction), but did not check if I had enough funds. BofA processed the transaction and charged me $35. With Chase, US Bank, or Wells Fargo, the transaction would have simply been declined. I called BofA, and the representative said it was a recurring transaction. I said it was a single purchase and asked for a definition of a recurring transaction. The representative did not provide me with one. I thought fine and asked him to point me out to the definition in the account agreement, to tell me the page number and the paragraph. He replied: "What do you want me to do? Refund you the $35? No, you've already been refunded too many times this year." Sure, but that was for the check that had been placed on hold, and the Bank had promised to refund all of the fees in the letter. The representative said: "You can do whatever you want." At the end, he added: "I hope I provided a world-class service." Why did he say that? He did not know the definition of a recurrent transaction or where it was in the checking account agreement.


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Overall Rating

Overall Rating
( 44 Reviews )
15
8
4
4
13

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