Chicago Marriott at Medical District/UIC

Phil Bailey-Cox _{on Google}

Nov 5th, 2021

The Good: Hotel was 1.5 miles from The National Museum of Mexican Art, our destination for the evening. Bed was comfortable. Hotel looked like it has been renovated in the last 5 years. Room smelled clean. Staff was friendly.
The Bad: Hotel offers zero amenities and still blaming Covid19. Restaurant Closed, Bar Closed, Workout Room Closed. No Room Service. Even though all this is closed because of Covid19 they have Valet Only Parking. You can not self park on the property. You have to allow a stranger in your car to park it. I contacted the Hotel prior to staying and was told to download a parking app.
""At our property we only have valet. Some guest use Spot hero for area parking options.""
Above was my message from the hotel when I mentioned Covid still being a thing and not wanting a stranger in my car. Valet is also $40 a day.
I contacted Marriott on Facebook. And I was told someone from the hotel would contact me. They never did.
Saturday the day of our stay we got to the hotel. We drove around the area looking for street parking. Since this area is heavy with Apartments / Condos and Medical District / UIC all the street parking is permit parking. Begrudgingly we used Valet. In total there were four different people in my car. Parking the car, retrieving the car to go to our event , parking when we got back that night and retrieving when we were going home. I have no idea if these four people have had a vaccine or if they kept on their mask or if they used hand sanitizer. I wiped down every touch area with a Clorox wipe after each time I got back in my car. I know to some this is ridiculous ,but you know I haven't had a cold, flu or anything in 2 years by keeping myself and my family safe. I also cleaned every surface in the hotel room.
The hotel not allowing self parking is a disservice to the Hotel Guest. I had no issue with the parking fee.
On with more bad. I said the hotel room smelled clean and it did. But there was spider webs above the mirror in the bathroom and spider webs above the TV. Also above the TV is never dusted. See photo of white washcloth with dust on it. And photos of spider webs. Elevator doors looked like someone tried to claw their way out. Pillows were horrible.
Im my opinion Marriott has really sunk. Being a Bonvoy Member means nothing as well as brand loyalty.

Brian Miller _{on Google}

Oct 18th, 2021

Awesome customer service, staff able to share local info, and suggest quality and safe travels in the area.

Ashli Holcomb _{on Google}

Oct 8th, 2021

My husband and I were I town for a concert and a little get-away weekend. The hotel/room was very pretty and the staff were incredibly friendly. Our only complaint was the cleanliness when we did get to the room. I noticed that the carpet had not been vacuumed at all. It looked like there was shredded cheese (maybe from someone's left over takeout?) From someone who stayed there before us. I also noticed a large plastic tag holder (from a new piece of clothing) small pieces of leaves and dust on the floor. It left my mind to think that maybe the room was not cleaned properly. I also noticed what looked like blood on the headboard. I called the front desk as soon as we got into the room and asked if they could vacuum when we left for our concert. (We were gone for about 6 hours) I also wiped our room with clorox wipes after I discovered all of this and the surfaces I wiped all left dirt marks on the wipes (headboard, side tables,counters, remotes, anything that would be touched frequently). I was assured someone would be up and they were very apologetic and kind which made me feel better and confident that this was simply a mistake which I know happens. However when we returned at almost midnight the floor had not been vacuumed and it was left in the same condition. I was disappointed on the follow through due to the amount of money we spent on the room but the staff were still super nice and pleasant which means a lot.

Stormy Kohl _{on Google}

Sep 29th, 2021

Clean rooms, friendly staff