Deluxe Audio & Video

Im sure they have great gear in their store. I have stopped by during business hours on two occasions only to find the store closed. Calls to the store go unanswered. Thats a weird way to run a business.
Feb 4th, 2023

They have very experienced and knowledgeable team. I had issues with projector mount , that I brought from deluxe audio they came in to replace the mount on time but the one was replaced was low quality compared to what was already installed and made it worse. The owner was kind enough to swap it for me and install the one that I had earlier because we were done doing back and forth. Twice, my appointment was cancelled without any notification until I called to confirm. I appreciate for not charging to troubleshoot but that does not mean because its a thank you job the customer can be treated this way. I had scheduled my work accordingly. Again , they have great knowledge in what they do , you can talk to them for hours and they will all your questions
Jul 26th, 2022

I stopped in to window shop a little as I plan out my theater build. Kelly was extremely helpful and knowledgeable and showed me several options that would work for me. Highly recommended
Apr 20th, 2022

Recently purchased a Denon AVR and Sony projector from Bob he was a true help and was willing to be very competitive on pricing. An all around 5-star experience, especially now that my home theater is
Sep 30th, 2020

Scammers I used their services back in 2016, when I attempted to reuse their service in 2022 they told me I need purchase equipment through them. I have purchased authorized equipment through a company that recommended their installation. I have tv mantle mount system that has labeled Deluxe Audio and Video of Naperville as an authorized dealer to install the mantle mount properly. I simply have a new tv that I want to be installed using the mantle mount system. I have kept their receipts from my original purchase in 2016. I called today about using their service for my new tv to be installed on same mantle mount and they blew me off and told me I needed to purchase my tv and equipment through them directly. However during my original arrangement in 2016 this wasnt a problem to have my tv installed using the mantle mount system. I simply called today to set-up an appointment in 2022 for a newer tv I have purchased using the same mantle mount. Now their terms and services have changed. The amount of money I spent in 2016 to have them install the mount system was ridiculous then and now for them to deny service to me really makes wonder if they are scamming others like me.
May 28th, 2021