Mercedes-Benz of Naperville Service Center

I want to say about a very terrible attitude towards customers! My wife and I chose a car that we had been looking for for a long time, we started to get it financed for us (it took 3 days), we asked the manager not to sell this car to others! literally by the end of the day, he informed us that the car was sold! we really didn't want to hear this answer because we had already started making documents for this car! we were very disappointed and did not think that it could happen like this! I DO NOT RECOMMEND this salon!!! because they do not know how to keep their word and do everything for their own benefit!!!
Apr 8th, 2024

very unprofessional!!! They sold the car I chose while I got the finance approved at my bank
Apr 7th, 2024

Amazing customer service. Sean Pelkey & Michael Banks are simply the best. They are friendly, knowledgeable and personable.
Apr 2nd, 2024

My husband and I are thrilled with the service provided by everyone here. I have to say, after purchasing many vehicles, this dealer has gone Beyond my expectations, in particular Elmis Figueroa. He is a fantastic salesman! He ensured every inch of the process was pleasant, and we got exactly what we wanted. He took the time to explain everything without knowing if I would purchase a vehicle or not and always with a smile on his face. Then I got to the financing, and Josh was amazingly fast and helpful.
Apr 1st, 2024

Sean Pelky was great and personable. He was very helpful in addressing our needs and made the entire transaction smooth.
Apr 1st, 2024