Llbean Store

Lots of choices for winter jackets and the staffs are always helpful.
Nov 17th, 2021

Supper!
Nov 8th, 2021

Lee was quite rude. Larry was awesome!
Oct 26th, 2021

Great store but for me a bit out of the way. Kayak resources and expertise legit.
Oct 4th, 2021

Been buying from LL Bean for years. Loved their products and service. They make good stuff and stand behind their products. Last year before Covid shutdown we bought our daughter a L.L.Bean $300 down commuter coat. She used it for 4 months until school closed down due to the pandemic. During that time the coat started shedding down from every seam at an alarming rate. Plus it developed a tear. I contacted their telephone customer service and they were very helpful and suggested we take the coat into a retail outlet rather than shipping it back to their service center since we lived close enough to one. We decided to take it down to the Skokie store at Old Orchard and start off the holiday season. What a mistake! Diane, the person that waited on us pointed out we were past the year date, which was absolutely true but with Covid and the shutdown the last thing we were worried about was getting this coat retuned. She initially refused, then condescendingly lectured us on how down worked. I know how down words. I pointed out that we have bought several other down products from LL Bean (which all three of us were wearing) didn’t have that issue. She then, in all of her "generosity" changed her mind but kept telling us she’d do it THIS time but for us to not expect it again. Once the transaction was done she said nothing to us and just walked away from the register. Not a "thank you" or a "we're all done" or some acknowledgement that the transaction was over. She just walked away. I felt like we were criminals. Afterwards, I asked to speak with a manager that happened to be the young girl (Anna) working the register next to Diane who was in an earshot but said nothing throughout the entire exchange with Diane. She listened to my story but her silence to me was a sign that she was okay with Diane's behavior. While in the end they did right for us regarding the product, I would have rather been told they couldn't give us a store credit and been treated decently. It wasn't what they didn't do for us, it was about how we were treated. We've bought hundreds if not thousands of dollars of product from L.L. Bean and this location. I’m disappointed with the Skokie L.L. Bean store, not something I am used to saying about L.L. Bean. We still like L.L. Bean and their products but am now a bit more hesitant to buy from them. I hope that the management at the Skokie store does something to improve their customer service. However, for the near future we’ll be avoiding the Skokie location for sure and stay up in Wisconsin if we shop at any L.L. Bean retail location. Not only did we have a bad experience but it put a bad start to the holiday season for us. 😕
Nov 8th, 2021