Verizon

Bee & Emily Kelly-Cameron _{on Google}

Apr 2nd, 2024

tells you the monthly payment and then doesnt tell you about the $400 worth of "one time" fees that get charged in the first two months. also messed something up when transferring a phone number from a different carrier and now i have to contact customer service once a month and pay an extra $30 to change my phone number back to my old number. wish i was joking. dont change carriers, you're better off without verizon

Kelley Heaton _{on Google}

Apr 1st, 2024

Extremely helpful

marla horstkotte _{on Google}

Mar 24th, 2024

Considering I had my phone / plan with Verizon less than a month they managed to sour me to this company. No knows what first call / interaction resolution means. A hand written sign in store advertising free channels drew me in. That should have tipped me off. I read the fine print later and called and spoke with multiple customer service agents. So much misinformation I decided to return the phone within the 30 days and chalk it up to a waste of my time. I utilized Verizons 30 day return policy. Nice guy in store helped me return the phone and I recently got my refund. So given that I have the refund Verizon recognizes that this contract was fully canceled and the brief relationship was severed. But they then tried to debit my account. Then Verizon started blowing up my old phone - it was from Verizon financial and listed my current number not Verizons as my case number. I thought it was a typical scam since I had the refund. Well now I just got a message by text saying Im in collections. I tried to call this store but it routes me to customer service. The whole thing is unbelievable. Every interaction Ive had with Verizon - for the exception of the nice guy wearing the large cross in store who processed the return, has been lousy. Im taking Verizon to court. Im done with this.

Julie Crossman _{on Google}

Mar 8th, 2024

My 21 yr old daughter walked in to get her phone looked at because the Bluetooth isn't working. We've been with Verizon for 20+ years. I pay for the family plan warranty, this should be a simple task. Either you can fix it or not! Nope, they wouldn't even see her because she's had an out of state id and they need to scan the driver's license. Well this is ridiculous! So, make sure you're phone doesn't malfunction if your out of state!! This is not ok!!

Alexa Dow _{on Google}

Feb 29th, 2024

Richard was so helpful when I went in to set up my new plan/phone! It was my first time being on my own phone plan and he made it so easy. I love my new phone, thank you, Richard!