Budget Truck Rental

This place runs a classic bait-and-switch scam operation. I reserved a car to visit my family for Thanksgiving and when I showed up, they first tried to claim the car I reserved was unavailable and upcharge me for a more expensive car, then Debbie became extremely unprofessional and refused to rent to me at all after I called customer service and secured a refund bringing my rental total down to the original price. I checked online on their website and the car I reserved (and they claimed they didnt have) is currently available to reserve for today for $10 LESS than the original price I had reserved it for. And plenty of small cars just sitting in the lot!
Nov 26th, 2023

Jul 23rd, 2023

I had a reservation five days in advance. The lady in front couldnt care less, didnt call to advise no car were available in the whole five days. I guess we get paid to sit on our butt. Online also still had car available in this location that day, zero accurate inventory. Might as well close if they arent going to work.
Jun 8th, 2023

Lots of pre planning goes with a big move out of state . DO NOT MAKE RESERVATION WITH BUDGET YOU DO NOT MATTER TO THEM THEY DO NOT HAVE RESERVATION !! BLOOMINGTON IS FIRST COME FIRST SERVE. I made my reservation 1.5 weeks ahead of time . Put my credit card on file . Did the pre check in with drivers licence. Called conformed 3 times . Was told that morning equipment was there and waiting for pick up. Drove 1 hour to get to Bloomington location where said equipment was to be . Walked in and immediately told they did not have the car carrier, gave it the person there before me . I called corporate and was told they showed 3 at that location. ( think they wanted me to give them some cash) My furniture had to be out of my rental at midnight and I had to be 1000 miles away for the walk thru for my new rental. Also had 5 people who took off work to load truck. In total I lost 8,000.00 DO NOT USE THIS COMPANY THEY DO NOT CARE AT ALL
Sep 1st, 2023

Caution: They will not help for anything. The truck is in worst condition, very old model. After driving for 20 miles, the engine light started blinking. The wind shield vipers wont work and you keep your life at link even during mild rain. You can feel the wind when driving over the highway from the driver window and ofcouse, if it rains, the water will come inside from the airspaces in the driving window. And furthermore, it will drink gas like water. There is no power outlet for charging, reminding this car from 90s or 80s. If there is an uphill, and when you gave accelerator, it just make noise without performance. Seems they purchased these third grade trucks in auction and they repair and keep it for rent, for my ford 350 truck the driven miles are 170k. If you are driving budget truck, means you are driving your free spirit to heaven, life at risk!!!
Jul 18th, 2023