Andy Mohr Mitsubishi

The People there are great. Very helpful !
Sep 12th, 2017

Was very dissatisfied with them
Jul 30th, 2017

Went in for an oil change, they were very honest and upfront with the price and did not try to push anything unnecessary on me. They did a great job and were very friendly and professional
Jul 24th, 2017

Here is my story I submitted my online application on Monday January 2 i didn't receive a call until Wednesday I went to look at car and filled another application The finance guy was off and my sales person was off that Thursday (bad credit) I didn't hear anything until Saturday morning claiming I was already approved which when I got there was more copies and paper work which is understood with my bad credit . The manager introduced himself to another person and was extremely nice and claims he likes to meet everyone that looks at his cars. (His words ) I sat there and observed how he not once acknowledged me and when I left I made eye contact with him and nothing, my sales person walked by his office and said if he wanted to add anything and he said no. I needed more paper work (tax returns) later that day I get a txt saying car was sold . I started this January 2nd and car sold that following Saturday they just gave me the run around to they found a better buyer I feel I definitely noticed the difference in treatment by a mile Personally i appreciate the sales person that was trying but overall i don't know with my bad credit made me feel worst
Sep 11th, 2017

We just left this Mitsubishi dealership. Quite frankly I am shocked at how unhelpful and rude they were. I wish we could give zero stars. We own a 2008 Mitsubishi Outlander. We explained how even though we have taken excellent care of this car, it has been a constant money pit. This week the transmission went out in our car with only 140,000 miles on it. Though it is in good condition, it is now only worth $300 for scrap metal. Other dealerships including two Honda dealerships, have offered us three to $400 for our car. I went into Mitsubishi and politely explained our situation, and they were unsympathetic and borderline rude. I politely asked that they match the money other dealerships have offered us and asked that they will tow our car literally across the street for free. We move out of state in less than a week and cannot just leave our car sitting here. I also explained that I have tried to get a hold of the Mitsubishi customer service relations phone line but they are closed for the holidays. This dealership said there was no one I could talk to at the physical office and they could not provide me with any names or phone numbers of anybody else to contact. They also said the corporate office would do nothing for us. I'm surprised, but I guess they do not care about keeping customers. Tom O'Brien and Penske Honda have been much more helpful than the actual Mitsubishi dealership. Thankfully we have a 1998 Honda Civic with 220,000 miles that is still running and has cost us less money in repairs in the last seven years than our new Mitsubishi. This confirms we made the right decision to go to a dealership that was more friendly. I've always been a Honda girl and this confirms that even more. My husband and I would advise staying away from this deal and Mitsubishis in general. Their cars are not quality and their customer service has been terrible. I'm a counselor, I know how to talk to people and was very polite and more than reasonable. These salesman and service men were not friendly and were also whispering and smirking to one another. It's worth it to pay more for a brand that will go the distance. They only offered to give us some money if we bought a car from them. When they learned we already bought a Honda and we politely explained we had no interest in purchasing a Mitsubishi, they really shut us down. This Outlander has had the A/C break twice, the windows will not stay on track, the hatchback broke, electrical issues with power adaptor and Bluetooth, the tie rod almost snapped-which is very dangerous for anyone, especially a family with a 6-month pregnant mom with a 15 month old. Thankfully we took a small squeaking noise seriously and got it into a mechanic before it snapped. Again, we have spent less on a 18 year old Honda Civic with 220,000+ miles since buying a brand new Mitsubishi. So why would we buy another Mitsubishi especially after such poor customer service?
Jun 25th, 2017