Fort Financial Credit Union

I don't often leave reviews, but this feels important when a bank fails so badly. I recently wanted to finish paying off my auto loan early. I was given the run around by three individuals and poor service the entire way. One individual said she would email the form to help pay off my loan. Instead I received a screenshot of what I owe, and she neglected to inform me of the $600 that was in the account not being used. Then after calling back I spoke with another individual that could not explain why a processing fee was involved if I paid over the phone rather than in person during a pandemic. Finally today I learned that the individual who was told to close my account did so wrong and I was still charged a payment bringing the total to $1000 in failure by this bank. Tried to speak with the manger and she was busy so if that's how it isthen here we are. Please do yourself a favor and find a different bank that actually cares.DO NOT USE THEM.
May 17th, 2021

Not helpful will give you the run around when trying to pay off loans early. They want to charge you as much interest as possible.
Apr 28th, 2021

I have an auto loan with them. THERE terrible. What’s charged $800 for what that said was laps of insurance. Gave theM proof from my insurance there was no laps. Bank has done nothing. Customer service is terrible. Was told by a rep. I signed a paper allowing them to charge me the $800. I asked them FOR proof but they could not. This has been going on for 5 months. Save yourself the trouble don’t do business with these crooks.
Mar 25th, 2021

THANKS FOR ALL YOUR HARD WORK KAMMY
Mar 16th, 2021

Sep 21st, 2020