Hubler Ford Franklin

We went in to Hubler today to help our daughter make her first big car purchase. Aaron and the whole team made the process super easy. Thanks to everyone who helped us along today!
Mar 24th, 2023

We were just out looking for a car for my parents to use for day to day use. We weren't really intending to purchase. Although we stopped at Hubler Ford Franklin and worked with Luke and found a great car. They worked with us on what we needed out of the car and found a jem. Thank you for making our experience 5 star Luke and Hubler Ford Franklin.
Mar 19th, 2023

Sales person was less than honest. Took over 3 hours to complete the transaction. No after sale follow up at all. No phone call no email no nothing. I was told and the sign on the window stated Certified Preowned the radio ad stated all Certified Preowned receivers an 120ish point inspection. My current oil life is less than 30%. The entire experience was less than acceptable, but based on the follow up no one at Hubler cares.
Mar 18th, 2023

The service department was awesome Hanna kept me updated on my vehicle being service the service was great the service manager was very nice and friendly
Mar 11th, 2023

Hubler had my car for repair for 192 days. It took over four weeks for it to be diagnosed after I dropped it off (I was not informed that it could take this long) and then the additional time was spent trying to obtain parts, etc. However, I received maybe three calls from Hubler during this time and all of those were return calls made after I called to inquire about the status of my car. Hubler did supply a loaner vehicle to me for about four weeks at the end of this 192; however, the Hubler associates refused to work with Ford Warranty Customer Service to assist with setting me up with a rental car provided under my warranty. This is easily the worst customer service experience I have ever had. No chance would I ever deal with Hubler Ford again.
Mar 11th, 2023