Penn Station East Coast Subs

Nothing wrong with the atmosphere but food quality and service is lacking. Worker on 4/1/24 did not mind to put rotten ingredients on my sandwich. I unwrap my sandwich to the stench of rotten lettuce and spoiled chicken. I am sorry the ingredients had spoiled but you need to throw them away instead of serving as that is part of the price of doing business.
Apr 3rd, 2024

Fire. Thats all that needs to be said. Try the cheesesteak. Try everything. you wont regret it
Mar 16th, 2024

After the high school football game we stopped for a late dinner, we confirmed when parking that we would have time to order and eat inside and saw that closing was not until 10pm. It was around 9:15pm when we walked in. The floors were mopped and rather wet (which is fine we appreciate a clean restaurant), one of the young ladies on the grill immediately rolled her eyes, and seemed irritated that we were there. When my husband asked if we could eat inside or if they were closing the cashier then emphasized that they had started closing, but then regressed and said but we could do either. I completely understand that its Friday night and these young ladies probably have better things to do and want to get out as soon as possible. But with all the demeanors we experienced I can tell you we just will go next door to wing stop next time. One of our sandwiches was also not made as ordered, but we didnt go back in. If your sign states you close at 10, it feels very unwelcoming when you come in with 40 minutes and not feel like you should stay. (Photo to show the time- this was after we ordered and paid and I went to wait in the car)
Jan 24th, 2024

There fries are amazing and the pizza is so good
Dec 28th, 2023

I use to really enjoy this penn station, food was fresh and delicious and staff was super kind. There is a new female manager and the last two times I have ordered she has been there. I am not a person who leaves reviews usually. I typically just kind of take the loss and move on. Managing in customer service for 13 years, poor customer service grinds my gears but especially when its from management. I ordered over the weekend and the phone greeting was immediately informed that they closed in 30 minutes, I asked can I still order and was told yes if I could get there within 15 minutes. I still ordered and I even apologized that they had to make my sandwich so close to close. (This is all interaction with the manager) I then placed a door dash order this evening. About $60 worth, I called to ask to have mayonnaise added to a sandwich employee that answers the phone is super friendly and says yes. Manager interrupts her yelling from where ever she is and says we can't do that. Odd?? I have done this countless times before but ok, I say I'm not going to argue can you please just put several mayonnaise packets in the bag. Food comes and no mayonnaise. It costs nothing to be kind and I am PAYING for your service and YOU are getting PAID to work. Makes no sense. I feel terrible for the team that has to work with her. Poor leaders drive away good employees and will drive away customers even more.
Dec 20th, 2023