U-Haul Neighborhood Dealer

Jan 6th, 2022

I have rented several times from this location without issues although I never deal with the local reps face-to-face and rather do it through the phone app (which is a great experience). On my last rental I returned, I was charged a $25 cleaning fee on a truck that was a complete disaster. I called this dealer to question, and they said they saw some dirt in the back of the truck and therefore I was charged $25. Completely unacceptable and they were just adding needless charges. I called them to request pictures of the cleaning needed and she said it couldn't be shared and it was just "in the system". They recommended to call the 1-800 number to challenge the charges. Needless to say, I will not ever be renting from this local location again. Crazy they are willing to lose customers over a senseless $25. So beware.
Oct 11th, 2021

Everything good including price
Jul 5th, 2021

Uhaul has a system to rent a vehicle when the establishment is closed. I picked up on a Monday; they were closed. Took me over 2 hours to check-out on that day. I returned the vehicle that evening. Took over an hour to return said vehicle. To top it off - I was double charged. Suppose another 30-60 minutes on the phone will remedy that issue. Entire experience most frustrating!
Oct 7th, 2020

Tastey
Jul 6th, 2019