Frain Mortuary Inc

Felyza Wishbringer _{on Google}

Sep 20th, 2022

Just had services here, again. I was happy to see Jon was not part of our services, Daniel is so much better at his job. Things went smoothly, services were fine, and I'm glad for the help they provided my grandmother during this time.

Gene H. _{on Yelp}

Mar 21st, 2022

The Frain Mortuary is a nice, clean, and professional looking facility. These points are partly responsible for bringing the rating up after our experience with Jon Frain dropped the rating into the basement.Unfortunately, the behaviors that tanked the rating started with the removal service the night that my mother passed away. Frain Mortuary arrived for removal, and I observed the most unprofessional, uncaring, and condescending person that I had ever met from the mortuary / funeral service business.  Jon Frain showed no compassion for my father at the worst time in his life and was verbally abusive toward the hospice nurse that was present doing her job at the time. By the time that Frain had completed the removal process it was around 3:30am and he had requested my dad be in his office at 9:00am to go over the service details. This was without any care or concern for my father's need for sleep and time to process and mourn the situation.Upon arriving that morning, Jon continued to be condescending and acted completely unprofessional during the meeting with my father and I, which included (but was not limited to) gloating about his upcoming spring break plans and alcohol consumption plans, as well as discussing personal and private details about people from town (whom I did not even know). We were deeply disgusted by this.The arrogance and condescension continued the day of the wake, and it was later discovered that the service cards that had been placed out for guests had my mother's name incorrectly printed on it.The day that we put my mother to rest was St.Patricks day and we were greeted that morning by Jon wearing a tacky green, plastic pub style shamrock necklace around his neck, as if he was going to a frat party. Thankfully this was the last that I saw of him.Daniel Frain was the saving grace of the entire experience and is the reason for any stars in this rating at all, but unfortunately for him he was starting from a negative. Daniel Frain completed the services on the day of burial did a fantastic job.If you choose Frain Mortuary after reading all of this, you should request to deal with Daniel, because Jon is too immature and arrogant to be dealing with people at the absolute worst times in their lives.

Sherrie Hauptli _{on Google}

Oct 30th, 2020

A loving and caring family with a heart of gold. They love the Lord and it shows in the way they treat people. The Nightingale and Hauptli families love them!!

Gene Hopkins _{on Google}

Aug 8th, 2021

The Frain Mortuary is a nice, clean, and professional looking facility. These points are partly responsible for bringing the rating up after our experience with Jon Frain dropped the rating into the basement.
Unfortunately, the behaviors that tanked the rating started with the removal service the night that my mother passed away. Frain Mortuary arrived for removal, and I observed the most unprofessional, uncaring, and condescending person that I had ever met from the mortuary / funeral service business. Jon Frain showed no compassion for my father at the worst time in his life and was verbally abusive toward the hospice nurse that was present doing her job at the time. By the time that Frain had completed the removal process it was around 3:30am and he had requested my dad be in his office at 9:00am to go over the service details. This was without any care or concern for my fathers need for sleep and time to process and mourn the situation.
Upon arriving that morning, Jon continued to be condescending and acted completely unprofessional during the meeting with my father and I, which included (but was not limited to) gloating about his upcoming spring break plans and alcohol consumption plans, as well as discussing personal and private details about people from town (whom I did not even know). We were deeply disgusted by this.
The arrogance and condescension continued the day of the wake, and it was later discovered that the service cards that had been placed out for guests had my mothers name incorrectly printed on it.
The day that we put my mother to rest was St.Patricks day and we were greeted that morning by Jon wearing a tacky green, plastic pub style shamrock necklace around his neck, as if he was going to a frat party. Thankfully this was the last that I saw of him.
Daniel Frain was the saving grace of the entire experience and is the reason for any stars in this rating at all, but unfortunately for him he was starting from a negative. Daniel Frain completed the services on the day of burial did a fantastic job.
If you choose Frain Mortuary after reading all of this, you should request to deal with Daniel, because Jon is too immature and arrogant to be dealing with people at the absolute worst times in their lives.