AT&T Store
-
725 24th Street
, Suite 106
Ames, Iowa 50010 - (515) 532-5184
Hours
Chamber Rating
-
Michael Martin
The manager of this store, named Dayton, in Ames Iowa, sold me an iPhone SE back in April because I needed a phone that would work overseas while I was in Italy for 6 weeks. He told me I should replace my iPhone 7 with the SE because I could purchase a e-sim in Europe, and you can't put an e-sim on an iPhone7. He got me to buy the SE with the plan that cost $5/month added to our monthly bill. I did that, got to Europe, bought an e-sim, which could not be installed on a locked phone. Of course Dayton would have known that. So, I wasted 65 euros on the useless e-sim (which the Italian store would not refund), and am now stuck with a phone I don't want. To make it all worse, Dayton deceitfully included a $14/month insurance premium on the phone. He never mentioned this. I would never have opted for something like that. We discovered this yesterday and cancelled the insurance. This whole transaction was completely fraudulent. It has cost me a lot of time, money and stress. So far, it looks like there is nothing AT&T is willing to do about this. Or, AT&T, if you see this, are you willing to do something about this? I want you to take this phone back, refund what I have paid for it and the insurance, and compensate me for the useless e-sim. I am completely disgusted with AT&T. Dayton was deceitful, because I cannot put this down to incompetence. This is a shameful way to treat your customer. I would love to hear from you, AT&T, about what you are going to do about this. Michael Martin PS Yesterday (June 30 2023) I spent 2 hours in the store, being helped by Robbie, who was substituting for Dayton. He tried to be helpful, but there was nothing he could do about returning the phone. Company policy, don't you know.
Jun 30th, 2023 -
Ty J
Here on a Sunday at 1:35pm store isnt open even though it should be according to their hours of operation
Jun 20th, 2023 -
Ted Riemy
May 21st, 2023 -
Jason Johnson
Good service
May 20th, 2023 -
Quinn Hemesath
Dayton made a tricky situation seem like its just another day. Quick and easy visit made even better by positive collaboration between employees to come up with effective solutions to your issue! Great work to their team, and I highly recommend a visit.
Apr 21st, 2023
About
AT&T Store
Stay connected with AT&T in Ames. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Ames for every need. Enjoy the flexibility of an Ames prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.
Contact Info
- (515) 532-5184
Products
- Cell Phones
- Tablets
- Accessories
- cellphones
- wireless phones
- internet
- TV service
- smartphones
- prepaid phones
- Wireless Plans
- Wearables
- Small Business Solutions
- Internet Services
- Prepaid Devices
Services
- Wireless Bill Payments
- Equipment Trade-in & Recycling Program
- Small Business Solutions
- Beats by Dre
- Bose
- Headphones
- Tablets and Accessories
- Free Consulting on Devices
- Prepaid - GoPhone Refill
- iPhone Repair
- Screen Repair
Brands
- AT&T
- Apple
- DIRECTV
- Kyocera
- LG
- Motorola
- Samsung
- Sonim
- Beats
- BlackBerry
Questions & Answers
Q What is the phone number for AT&T Store?
A The phone number for AT&T Store is: (515) 532-5184.
Q Where is AT&T Store located?
A AT&T Store is located at 725 24th Street, Suite 106, Ames, Iowa 50010
Q What is the internet address for AT&T Store?
A The website (URL) for AT&T Store is: https://www.att.com/stores/iowa/ames/101934?source=E-lls10000000000X
Q How big is AT&T Store?
A AT&T Store employs approximately 20+ people.
Q What days are AT&T Store open?
A AT&T Store is open:
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 7:00 PM
Q How is AT&T Store rated?
A AT&T Store has a 4.0 Star Rating from 188 reviewers.
Hours
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Ratings and Reviews
AT&T Store
Overall Rating
Overall Rating
( 188 Reviews )Michael Martin on Google
The manager of this store, named Dayton, in Ames Iowa, sold me an iPhone SE back in April because I needed a phone that would work overseas while I was in Italy for 6 weeks. He told me I should replace my iPhone 7 with the SE because I could purchase a e-sim in Europe, and you can't put an e-sim on an iPhone7. He got me to buy the SE with the plan that cost $5/month added to our monthly bill.
I did that, got to Europe, bought an e-sim, which could not be installed on a locked phone. Of course Dayton would have known that.
So, I wasted 65 euros on the useless e-sim (which the Italian store would not refund), and am now stuck with a phone I don't want. To make it all worse, Dayton deceitfully included a $14/month insurance premium on the phone. He never mentioned this. I would never have opted for something like that. We discovered this yesterday and cancelled the insurance.
This whole transaction was completely fraudulent. It has cost me a lot of time, money and stress. So far, it looks like there is nothing AT&T is willing to do about this.
Or, AT&T, if you see this, are you willing to do something about this? I want you to take this phone back, refund what I have paid for it and the insurance, and compensate me for the useless e-sim.
I am completely disgusted with AT&T. Dayton was deceitful, because I cannot put this down to incompetence. This is a shameful way to treat your customer.
I would love to hear from you, AT&T, about what you are going to do about this.
Michael Martin
PS Yesterday (June 30 2023) I spent 2 hours in the store, being helped by Robbie, who was substituting for Dayton. He tried to be helpful, but there was nothing he could do about returning the phone. Company policy, don't you know.
Ty J on Google
Here on a Sunday at 1:35pm store isnt open even though it should be according to their hours of operation
Ted Riemy on Google
Jason Johnson on Google
Good service
Quinn Hemesath on Google
Dayton made a tricky situation seem like its just another day. Quick and easy visit made even better by positive collaboration between employees to come up with effective solutions to your issue! Great work to their team, and I highly recommend a visit.
Overall Rating
Overall Rating
( 188 Reviews )Write a Review
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