Rensch Dental & Associates - Michael A. Rensch, DDS

I was told I would be paying 3750.00 I was never advised or signed a good faith estimate before being charged 7000.00. My dentist got a pretreatment approval then purposely added a code that made an error so it was denied.  He corrected the Dental code 2 weeks later and billed it separately so that it was paid. Thats Bundling and Unbundling and its illegal. He also violated the no Surprise billing law. He told me the pretreat was approved and my share would be 3750.00 never showed me that it was possible I would have to pay 4000.00 more. Never had me sign as required, a Good faith estimate. I have already paid the agreed upon amount+ approximately 4500.00 My dentist is saying I have to pay 7000.00 I am sending 25.00 a month now on the additional 4000.00 My Dentist is fraudulent and is using the No capping dental legislation in Iowa to get paid an additional 4000.00 in this case, and Im sure they have and will do this to other patients. Metlife is fraudulent in allowing this to happen. They wouldn't correct the error until the end of the year when my Maximum amount of 1500.00 was met. This allowed my dentist to bill 4000.00 more.
Jul 25th, 2023

I would like to preface this by saying I'm not someone who volunteers this sort of information readily, nor am I someone who goes out of their way to leave bad reviews, but my experience was...horrific. I would also like to mention my interactions with Dr. Rensch after the procedure in question were minimal, and most of the trouble caused can probably be chalked up to poor handling of the situation on behalf of the receptionist I dealt with mostly over the phone. At my initial visits, I was very happy with the service and cleanliness of the office, even if the doctor was a little touchier than my comfort level prefers. However, the fillings given to me were not smoothed properly, resulting in burrs that irritated my gums, causing a debilitating amount of pain, loss of sleep, inability to chew, and an eventual case of sepsis. I called to see what could be done about the dental pain (before I knew exactly what was going on), and the receptionist was incredibly rude to me, saying my tooth is probably dying and there isn't anything they can do. It wasn't until my brother called on my behalf was I finally able get a referral to an oral surgeon and endodontist, and a separate call entirely (before or after the referrals, I don't quite remember), to secure a low dose of clindamycin. I do not know if the doctor himself didn't want to check up on me with an exam, or if the decision to not have me come in to check my fillings was purely an issue with reception. Ultimately, the decision on what to do to fix my tooth - root canal and crown, or an extraction and implant - was left in my very inexperienced hands. After many self-sought appointments, referrals, professional opinions, and confusion from doctors as to what exactly was going on in my mouth to warrant an extraction or a root canal on an otherwise healthy tooth, the haphazard restorations have been cleaned and smoothed without the need for invasive, costly procedures. It has been about four months since this whole debacle began, and I am finally pain-free and no longer at risk of developing infection in that area. I would like to end this on a bright note, stating that the Creighton School of Dentistry did a phenomenal job of providing careful and thorough assessments, helpful answers, and fantastic service to me in my time of need, as did the urgent clinic who treated me for sepsis when the gum infection made it's way into my blood, after the initial antibiotics didn't entirely clear the infection. I am incredibly grateful for the doctors, desk workers, and other professionals who made me feel listened to and cared for during this nightmarish sequence of events, but I'm sorry that none of that care came from the office of Dr. Rensch. I hope this review can prevent further issues like my own, and I hope the level of care provided by Dr. Rensch and his team has improved since my last dealings with them.
Nov 12th, 2020

Jun 15th, 2020

I have always had positive, stress-free, and hassle- free visits to Dr. Rensch's dental office. I recently moved to Kansas and had to visit a new dental office in which I had a very negative first experience. It made me realize what wonder service I had taken for granted when going to Dr. Rensch.
Mar 26th, 2020

Mar 6th, 2020