Hy-Vee
Chamber Rating
-
Star Queen
I usually love coming to Hyvee in Marshalltown and everyone is so polite and helpful with a smile. Well today I went to the liquor part and checked out, as I like parking over in that area as i have a new vehicle and like to park away from the chaos. The lady at the check out counter was the most rudest and unpolite person I have ever encountered there. The receipt said she names was Stephanie, however I am not sure if that is correct. She is a bigger lady, dark hair and probably between 50s and 60s. She pounded on the sign that said 12 items or less. Which I did have a few more than 12. Infact it was 27 items as she pointed out to me. I told her well I am sorry, I have never had anyone get so mad at me for cooking through this checkout line when I had more than 12 items. I honestly never paid any attention to that and no employee there has ever treated me that way. She responded with "well there is a first time for everything!" I said wow I guess there is not a smile in every isle and she responded with "nope not today". She told me thank you and I politely told her I hope her day sure does get better. I then went in and talked to the supervisor/manager on duty and told him exactly what had happened and he was very apologetic. I told him, I know it's not his fault, i just want the issue to be addressed. This was honestly the first time I have ever complained on anyone. This lady crossed the line and I am more than positive that Hyvee doesn't not want someone with these type of customer service skills to be representing their company. Mind my 27 items fit in 3 bags.
Apr 8th, 2024 -
Brandon Burras
Apr 4th, 2024 -
Rhonda Rego
Mar 30th, 2024 -
Kurt Solomon Smith
Mar 24th, 2024 -
Gio Hagdh
It has samples and coupons
Mar 24th, 2024
Contact Info
- (641) 752-4525
- [email protected]
- Website
Questions & Answers
Q What is the phone number for Hy-Vee?
A The phone number for Hy-Vee is: (641) 752-4525.
Q Where is Hy-Vee located?
A Hy-Vee is located at 802 S Center St, Marshalltown, IA 50158
Q What is the internet address for Hy-Vee?
A The website (URL) for Hy-Vee is: http://www.hy-vee.com/stores/detail.aspx?s=100
Q How big is Hy-Vee?
A Hy-Vee employs approximately 20+ people.
Q How is Hy-Vee rated?
A Hy-Vee has a 4.3 Star Rating from 1265 reviewers.
Ratings and Reviews
Hy-Vee
Overall Rating
Overall Rating
( 1265 Reviews )Star Queen on Google
I usually love coming to Hyvee in Marshalltown and everyone is so polite and helpful with a smile. Well today I went to the liquor part and checked out, as I like parking over in that area as i have a new vehicle and like to park away from the chaos. The lady at the check out counter was the most rudest and unpolite person I have ever encountered there. The receipt said she names was Stephanie, however I am not sure if that is correct. She is a bigger lady, dark hair and probably between 50s and 60s. She pounded on the sign that said 12 items or less. Which I did have a few more than 12. Infact it was 27 items as she pointed out to me. I told her well I am sorry, I have never had anyone get so mad at me for cooking through this checkout line when I had more than 12 items. I honestly never paid any attention to that and no employee there has ever treated me that way. She responded with "well there is a first time for everything!" I said wow I guess there is not a smile in every isle and she responded with "nope not today". She told me thank you and I politely told her I hope her day sure does get better. I then went in and talked to the supervisor/manager on duty and told him exactly what had happened and he was very apologetic. I told him, I know it's not his fault, i just want the issue to be addressed. This was honestly the first time I have ever complained on anyone. This lady crossed the line and I am more than positive that Hyvee doesn't not want someone with these type of customer service skills to be representing their company. Mind my 27 items fit in 3 bags.
Brandon Burras on Google
Rhonda Rego on Google
Kurt Solomon Smith on Google
Gio Hagdh on Google
It has samples and coupons
Overall Rating
Overall Rating
( 1265 Reviews )Write a Review
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