Hampton Inn & Suites Marshalltown

Lee Hanson _{on Google}

Mar 10th, 2024

My family checked in about 9pm, my 4 year old son was asleep when we got here. Upon getting my son in bed, everything put away I went to take a shower and it didn't work. The only thing offered to us was a luggage cart. So we had to once again move everything. But at least we had a luggage cart.....
Not the kind of experience we had in mind with the money we spent....

Daleious _{on Google}

Jan 8th, 2024

The front desk attendant was incredibly hostile Friday evening (12/22)
We were in town for a funeral and we were confused on pricing, as it sounded like we were charged much much more than what we were quoted.
This wasn't the end of the world for us financially, but I was still hoping for clarification and correction if we were charged more on accident. When I went down to the front desk to ask (very calmly and politely) for information, the front desk attendant snapped saying "you need to calm down". Throughout the conversation I had to calm HER down.. All of this happened during a funeral over Christmas time, which the staff was aware of, to make it all worse...
Im just sad this was our experience...

Jared Tripp _{on Google}

Dec 31st, 2023

Rooms were clean, but the shades were not functional, the room microwave did not work and the alarm clock had something wrong with it. Staff was friendly, helpful, and available. Breakfast was good, enough choices for everyone to enjoy. Pool was clean, but the hot tub was out of order. Evening coffee was cold.