A-1 Iowa Dental - Dentist in Urbandale

Rude receptionist. Dentist was great, but receptionist seems very put out by every interaction and won't acknowledge you unless he is forced. And a bit slow due to working on more than 1 patient at a time.
Oct 17th, 2021

I had transferred to them from a different dentist i also asked their receptionist before having my root cannel done on my back tooth after they got the xray if I should proceed with it to check with the dentist and they said yes as when I was up there they had not gotten my xrays from the dentist now every time I call for an appointment for a cap set up they send me to the call center never call back always the same thing oh wd have to send to your insurance for a referral and need get to our office for a find out they say they email them but I never here back. I like this dentist so im willing to keep going but the receptionist and front desk need to answer the phone do the job and call back
Oct 6th, 2021

The customer service at A1 iowa is 4 out of 10. While I got my teeth filled, the Dentist was working on me and another patient which took about two hours. The fill in procedure was very painful. I would not recommend bringing your kids here or going yourself. My teeth feel uneven from the fill in. I wish the facility the best of luck but they need to tighten up.
Sep 26th, 2021

Do NOT, do NOT, do NOT go to this place, it's been 3 months ongoing process with these people and front of desk is not only incompetant but flat out LIE to you about dates, times, currently i was told two weeks after my root canal, it's been 5 weeks and they can't even give me a status on when my permanent will come in, Horrible and should be shut down
Aug 26th, 2021

This office called and texted me multiple times in regards to appointments that werent even for me, they were for 3 other people. Then i was charged for services i never received, told i would have a treatment plan setup but instead only set up a 6 month cleaning. When you call the local number it goes to a call center so they can't really help you. When i called the 1800 number they said i will have them return your call asap. its been over a month and i have had to call them back multiple times. I'm going to give them one more chance then find a new dentist because this customer service is atrocious.
Aug 2nd, 2021