MainStay Suites Waukee-West Des Moines

Taylor Fredrickson _{on Google}

Mar 7th, 2024

I reached out to MainStay Suites regarding blocking off rooms for my wedding in June. When I first called (a Friday), I gave the front desk lady all the information (dates, how may rooms, etc) & she told me the General Manager, Susie, would get in contact with me about the next steps. She did say she wasn't sure she would have time that day, but said she would for sure call Monday. Monday rolled around and I hadn't heard anything by 3pm so I thought I would follow up. I was forward to Susie's voicemail so I left her a message. On Tuesday I was in an appointment and received a call from Susie at 10:40am. I called back as soon as I was out of my appointment (a little after 11am) and was again sent to her voicemail. I did not hear back from her at all Tuesday and waited till 3pm again Wednesday where I tried again and again was given her voicemail. I left voicemails Thursday and Friday of that week as well. It has been 2.5 weeks with 5 voicemails I have left and I have still never gotten a call back from anyone at MainStay Suites. I am not one to leave negative reviews, but I would NOT recommend MainStay if you are looking for a hotel in the Waukee area.

Susan Price _{on Google}

Dec 10th, 2023

Friendly staff and clean room. Our family enjoyed the pool as well! The king bed was so comfy with a variety of pillows.
Rooms: Clean and roomy king suite
Food & drinks: Delicious breakfast

Hermes Leonel Molina Moncada _{on Google}

Nov 13th, 2023

It's great, an incomparable place where we can spend an unforgettable moment. We recommend it.