Louisville Frame & Fender

Dec 1st, 2020

Jan 1st, 2020

Nov 28th, 2019

In 2014, my son had an accident in his 1989 BMW 325is. It hit pretty hard and he needed to have the frame straightened along with other body work. When he got the car back, he couldn't even drive it. It's been sitting every since. In the rear, both new tires were bald within a couple of hundred miles. The tread wear pattern shows it's scooting down the road, not rolling down the road. The front alignment is so bad it won't even track. In on-ramp turns, it it acts like it wants to spin out. After close examination and measurement of the engine bay, it is apparent that the frame alignment is not correct. The diagonal measurement from corner to corner is WAY off. The hood alignment is an absolute disaster. I have no idea what is causing the other issues. He spent over $4300 to have these repairs performed, on a car he can't even drive now. My son, being "young and dumb", never took it back, probably out of embarrassment. And he wouldn't tell me where this horrible repair was done because he knew I'd loose my mind on the phone if I called them. It wasn't until recently that I ran into his repair invoice stating where this work was performed. I would never recommend this place to anyone. EVER. Should the owner of this shop like to make good on these repairs, I'll be happy to retract this review. We will see. **UPDATE** AFTER 6 MONTHS, THERE HAD BEEN NO RESPONSE TO THIS REVIEW, EITHER TO WORK TOWARDS A RESOLVE OR REFUTE MY TESTIMONY. IT ANGERS ME TO NO END WHEN I LOOK AT THE LIST OF CHARGES MY SON PAID FOR CERTAIN THINGS THAT WERE SUPPOSEDLY DONE AND OBVIOUSLY WEREN'T. THESE GUYS MUST HAVE SEEN A NAIVE KID COMING A MILE AWAY. DO BUSINESS WITH LOUISVILLE FRAME AND FENDER AT YOUR OWN PERIL. THEY SHOULD NOT BE TRUSTED. **UPDATE** JUNE 15, 2019 -- LFF FINALLY RESPONDED TO MY GOOGLE REVIEW ON THIS DATE, AND I FEEL I MUST RESPOND TO THEIR CLAIMS. THE "SEVERITY" OF THE ACCUSATION IS EQUIVALENT TO THE "SEVERITY" OF THE SHODDY WORKMANSHIP BY THIS BUSINESS. I DO APOLOGIZE FOR THE TIME LAPSE IN THIS REPORTING, BUT I HAD NO IDEA WHERE MY SON HAD TAKEN THIS WORK TO BE PERFORMED FOR MANY YEARS UNTIL I RAN INTO HIS INVOICE. I HAVE ATTACHED A PHOTO OF THE ITEMIZATION OF WORK CLAIMED TO HAVE BEEN PERFORMED. I'M NOT SURE HOW THIS COMPANY CAN SITE THAT THIS WAS AN "OFF-ROAD" INCIDENT AS THE WRECK HAPPENED AT PALATKA AT NEW CUT ROAD. IN THE PHOTO YOU CAN SEE THAT THERE WERE CHARGES OF 5 HOURS LABOR TO SET UP AND MEASURE FRAME/UNIBODY AND PULL STRUCTURE. HAD THIS BEEN DONE PROPERLY, THERE WOULD BE NO PROBLEM WITH THE HOOD PANEL ALIGNMENT, NOR PROBLEMS WITH THE VEHICLE'S TRACKING CAUSING A COMPLETELY NEW SET OF TIRES TO BE WORN TO THE THREADS IN LESS THAN 200 MILES. PLEASE SEE THE PHOTO OF THE FRONT EDGES OF THE HOOD AND HOW IT ALIGNS WITH THE TOP OF THE GRILL OVER THE HEADLIGHTS. THIS IS PROFESSIONAL WORK? ALSO, THE FRONT END ALIGNMENT IS ABYSMAL. HOW ANYONE COULD CLAIM A FRONT END ALIGNMENT WAS PERFORMED IS BEYOND ME. YOU CAN LITERALLY SEE BY VISUALLY SURVEYING THE FRONT WHEELS THAT IT IS HORRIBLY MISALIGNED. I FURTHER STAND BY MY ORIGINAL REVIEW OF THIS FACILITY'S PERFORMANCE IN THIS REPAIR.
Sep 23rd, 2019

First class work.
Sep 6th, 2019