Sway
-
320 West Jefferson St
Louisville, KY 40202 - (502) 217-6035
- Website
Chamber Rating
Contact Info
- (502) 217-6035
- Website
Questions & Answers
Q What is the phone number for Sway?
A The phone number for Sway is: (502) 217-6035.
Q Where is Sway located?
A Sway is located at 320 West Jefferson St, Louisville, KY 40202
Q What is the internet address for Sway?
A The website (URL) for Sway is: https://www.hyatt.com/en-US/hotel/kentucky/hyatt-regency-louisville/sdfrl/dining?utm_source=ExtNet&utm_medium=Yext
Q How is Sway rated?
A Sway has a 4.4 Star Rating from 2235 reviewers.
Ratings and Reviews
Sway
Overall Rating
Overall Rating
( 2235 Reviews )Manish Sahi on Google
Rafa DN on Google
Very convenient location. Walking distance to most downtown
Jesus Guerra on Google
Sarah Brooks on Google
Stephanie Bristol on Google
Layah was the only positive person we encountered on our trip. She did her best to assist us with some of the concerns several days into our stay. She is the ONLY reason I am not leaving a one-star review.
We were not informed of the by request only housekeeping rules upon checkin and had to ask the front desk multiple times to refresh towels and take out trash. The Starbucks on site was closed, directing people to the onsite dining, but there were no grab and go breakfast options. The overall checkin process for several rooms took over an hour. It seems that their front of house does not properly communicate with their sales department. It took several stops at the front desk after our checkin to get everything squared away with taxes being deducted from our bill.
Even though I am a Hyatt member, we were not provided with waters unless I went up to the front desk and showed them my member card via the Hyatt app.
On our last day, a gentleman working the front desk was absurdly rude and used phrases like you feel me when I asked yet again for a printed copy of the folio showing taxes were removed. I am still waiting for this to be addressed after multiple calls to the hotel. One of the elevators was also broken, resulting in almost an hour wait to get to the lobby. I have attempted to contact the hotel to express my concerns, but no one seems to feel that addressing our issues is worth their time. Overall, I was not impressed.
Overall Rating
Overall Rating
( 2235 Reviews )Write a Review
Hotel Near Me in Louisville, KY
nook & Big Zach
Louisville, KY 40214
(502) 424-0784 ( 1 Reviews )
Biff's Motel
Louisville, KY 40272
(502) 937-1970 ( 93 Reviews )
The Brown Hotel
Louisville, Kentucky 40202
(888) 888-5252 ( 2688 Reviews )
Clarion Pointe University/Expo
Louisville, Kentucky 40208
(502) 357-0682 ( 128 Reviews )
Archway Motel
Louisville, KY 40272
(502) 937-0562 ( 2 Reviews )
Hampton Inn Louisville-Northeast
Louisville, Kentucky 40241
(502) 327-8880 ( 440 Reviews )
Bungalou Stay & Play
Louisville, KY 40204
502-488-4003 ( 36 Reviews )
Residence Inn by Marriott Louisville Airport
Louisville, Kentucky 40209
502-363-8800 ( 439 Reviews )