Chamber Rating

Verified Member
4.4 - (2235 reviews)
1378
576
157
55
69

About
Sway

Sway is located at 320 West Jefferson St in Louisville, Kentucky 40202. Sway can be contacted via phone at (502) 217-6035 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for Sway?

A The phone number for Sway is: (502) 217-6035.


Q Where is Sway located?

A Sway is located at 320 West Jefferson St, Louisville, KY 40202


Q What is the internet address for Sway?

A The website (URL) for Sway is: https://www.hyatt.com/en-US/hotel/kentucky/hyatt-regency-louisville/sdfrl/dining?utm_source=ExtNet&utm_medium=Yext


Q How is Sway rated?

A Sway has a 4.4 Star Rating from 2235 reviewers.

Ratings and Reviews
Sway

Overall Rating

Overall Rating
( 2235 Reviews )
1378
576
157
55
69
Write a Review

Manish Sahi on Google

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Rafa DN on Google

image Very convenient location. Walking distance to most downtown


Jesus Guerra on Google

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Sarah Brooks on Google

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Stephanie Bristol on Google

image Layah was the only positive person we encountered on our trip. She did her best to assist us with some of the concerns several days into our stay. She is the ONLY reason I am not leaving a one-star review.
We were not informed of the by request only housekeeping rules upon checkin and had to ask the front desk multiple times to refresh towels and take out trash. The Starbucks on site was closed, directing people to the onsite dining, but there were no grab and go breakfast options. The overall checkin process for several rooms took over an hour. It seems that their front of house does not properly communicate with their sales department. It took several stops at the front desk after our checkin to get everything squared away with taxes being deducted from our bill.
Even though I am a Hyatt member, we were not provided with waters unless I went up to the front desk and showed them my member card via the Hyatt app.
On our last day, a gentleman working the front desk was absurdly rude and used phrases like you feel me when I asked yet again for a printed copy of the folio showing taxes were removed. I am still waiting for this to be addressed after multiple calls to the hotel. One of the elevators was also broken, resulting in almost an hour wait to get to the lobby. I have attempted to contact the hotel to express my concerns, but no one seems to feel that addressing our issues is worth their time. Overall, I was not impressed.


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Overall Rating

Overall Rating
( 2235 Reviews )
1378
576
157
55
69

Write a Review

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