Newrez LLC

They bought my mortgage for some reason. I'm getting refinanced with another company soon as I possibly can. They take weeks to process my payments which causes them to call non-stop
Feb 24th, 2021

This company is poor with customer service. I could never ever get anyone to answer my questions directly, the representatives seem to know nothing about anything, and getting in touch with a supervisor or anyone that knows anything about my questions is as possible as Iowa state being on the Equator line. NewRez LLCis whack !
Jan 12th, 2021

I just got off the phone with my loan officer and he told me the company doesn't allow him to call the sales team on the phone. I got a disclosure last week that I signed and sent back after waiting for 4 months and then another disclosure next day doubling the closing costs and decreasing the lender credit in around $1,000. If you can avoid them, do so. I will try.
Jan 6th, 2021

My home was hit by a tornado on May 4th and destroyed half of my home… after two months the insurance company final sent us a check for repairs…but it had our names along with New Rez, which meant they had to endorse in order for us to deposit. after I overnighted the check 2 weeks and now they are asking us to sign the check over to them and they will issue out funds and send all this unnecessary paperwork they want..as of today, I haven’t received the check back to endorse so in the meantime, the house is getting worse and worse because it’s raining everyday. This is the worst mortgage company we have ever dealt with.. I’m going to refer back to my original loan agreement to in order to find out how in the world they got my loan. I am going to write a review every week until I deposit those funds in my account.. those are insurance premiums I paid in for years..
Jun 29th, 2021

It's impossible for me to express how poorly run this company is. I am reporting this company for mortgage fraud after months of patience, trying to work with them, and having them fraudulently draft money that wasn't owed from my account, lying to me, and making changes to my account without my authorization or knowledge. Stay as far away from this company as you can. Even 0 stars would be far too generous. I would give the strongest negative rating I could if possible. In the middle of a pandemic/recession, with my wife out of a job and my tenant unable to pay rent, t his company has repeatedly screwed us over to the tune of thousands of dollars. My issues have not been resolved despite countless emails and hours on the phone. Luckily, I am in a situation where I will be fine financially, but I am worried for other consumers who are on more of shoestring budget or not as financially literate as I am.
Sep 16th, 2020