Atlantic Federal Credit Union

Joe Fournier _{on Google}

Apr 9th, 2024

Great staff! Always offer prompt, friendly service.

Roe R. Adams, IV _{on Google}

Jun 5th, 2023

Absolutely the worst bank you can deal with. Please, please choose ANY OTHER BANK. They spit on the local community and are only interested in the bottom line. Would give zero stars if I could.

Jamie Spencer _{on Google}

May 7th, 2023

I travel for work and my credit union is in a different part of the state so I do shared branching. Stopped in the drive through to do a fast cash exchange, small bills to big & wasn't allowed to do this transaction in the drive through. I was informed I needed to do all shared branching inside the building. Why? This transaction has nothing to do with my account at your credit union or any other. The transaction is small bills to big. I went inside and was required to hand my ID to the teller and sign an electric pad. Why? The transaction has nothing to do with my signature or my ID. I asked why I needed to jump through the hoops to get small bills to big & i was told its policy to make sure I am who I say I am. First off i didnt say who i was to begin with because its small bills to big bills. What do small bills to big have anything to do with any of that? Why do I need to identify myself to get small bills turned to big? It's the policy of the bank to inconvenience any customer needing to use shared branching? A cash to cash transaction shouldn't be this much work. Both tellers, the woman at the window and the man inside definitely did their job but they also pushed a potential customer away. I have an account at another credit union which has nothing to do with changing small bills to big. Time to change your policy.

Cathryn Fyfe _{on Google}

Apr 17th, 2023

Samantha has been amazing to work with! She helped me refinance my car and has been very helpful when it comes to me getting a new car.

On the Air _{on Google}

Feb 1st, 2022

Update 8/2021.
Even worse than a year ago. Now have to re-register online because they "changed computer system." Insane wait times to get this info from bank. This credit union has taken a nosedive in service since the merger with Atlantic. I've been a member of York County Teachers Federal CU since 1980s. Sadly, the Atlantic merger is more than a name change.This had been a wonderful institution. I guess all good things end eventually. This certainly is the case of this credit union.
Nevertheless, the staff at the Biddeford office continue to be very helpful. Getting to them by phone is a headache.
Any suggestions on a good credit union in southern Maine?