Colonial Inn Ellsworth

L B _{on Google}

Apr 1st, 2024

They are great and have been everytime we've stayed. For online Bookers though know that you have to be here before 9:00 p.m. because if you see you later and maybe in the summertime's all night but in Winter and all season it is right now 9:00 p.m. and I almost missed my check in the first night because I didn't know that and it does not tell you on most of those just be aware

Lindsey Reno-Gibeault (Linds) _{on Google}

Dec 19th, 2023

Jan 5, 2024 I reserved the room and the incident I'm referring to occurred on January 6, 2024 at 3pm during check-in.
The person on the running the front desk made me wait 20 mins in the lobby. No bell, booked room for 7 days at over $1,000. He didn't speak to me he screamed at me with his hands flying all over the place. There was a current resident at the desk waiting for someone as well. The employee ARGUED with two women (myself and my mother)... He's 3 times our size!! Both of us are DV survivors. I tried multiple times to reason with him. Repeatedly saying "sir I understand and I remained calm as the lunatic kept going off on me.
When booking the room the site says pets welcome with a $10 fee, licensed therapy animals fees are waived. He argued that. I showed him exactly what the site states. He replied, "what EVER i'll waive it and confirm with my supervisor!!"
Things then escalated very quickly and his voice got louder and the flailing went on again. I calmly said, "Ok then sir I do not want to talk with you any longer and you are discriminating on a disabled person." Can I speak to your manager?" He replied with, "I am the manager!" I replied "okay then can I speak to your supervisor?" AGAIN he claimed to be said supervisor, after stating "he would talk to a supervisor about waving the fee for the pet deposit." I then said "fine, then I would like to have the number to corporate" and again I explained that he is discriminating against me and my rights as a disabled person and I no longer wish to deal with him." He once again denied me that info. I remained VERY calm and at the counter as my 64 year old mother backed up against the wall. I took my license, and stated "with this treatment I will never return to this hotel and I've been a long time recurring customer of 20 plus years."... Long before his employment started.
He's representing the Colonial Inn when he greets guests, checks guests out as well as dealing with any issues that should arise. He should remain in a professional manner at all times. Which includes not being demeaning or hostile.
I am contacting the BBB and Corporate as well. Expedia has already been notified. My animal IS a licensed therapy pet!!!
He's a jerk and he's very lucky I didn't give him back the disgusting attitude he bestowed upon a person fleeing domestic violence. Unacceptable 1,000,000%. I hope bullying a 5'2, 116 lb women and her elderly mother brought him lots of joy and made him feel even bigger than his already 6 ft tall self.

h k _{on Google}

Nov 8th, 2023

We had a room in the annex, which is completely remodeled, and were very pleased with the accommodations. The pillows were the best ever and the bed was comfortable. We really enjoyed having a bathtub to soak after long days hiking. Very convenient parking.
Nearby activities: The park is not too far away