Brian Bickford Plumbing & Heating LLC

We did not hire this company they were hired by the owners of my mothers mobile home park to install a water meter under her mobile home. Brian did just that and repaired a couple of issues she had under her home at the same time. He then billed the park owners who billed my mom. I have never in my life heard of a professional contractor billing a customer $90.00 dollars for replacement of work clothes because they got contaminated. First of all what professional would wear clothing that cost $90.00 dollars to do work that required crawling on the ground under a mobile home and then charge an elderly woman to replace them. This is a screw job if I have ever heard of one! Think twice before using this company!
Oct 13th, 2021

I called here very recently as once again a week later our water has stopped working and we have 3 kids. A woman answers "hello?" so I had to ask if it was a plumbing business. She proceeds to tell me their backed up and starts yelling for Brian in the background! Then she tells me "oh he must not be here" and starts to explain to me why! Ma'am I don't care why I need water so I'm moving on to the next call!
May 12th, 2021

Apr 18th, 2021

I was looking for a plumber to do a very small job for a non-profit in the Waterville area. Probably looking at 90 minutes max. Without hesitating he said yes. It was done within a week and the Non-Profit was ecstatic. Thank you Brian for taking the time to give back to your community.
Jan 22nd, 2020

Don’t be fooled by their website. They state the following “We strive to provide our customers with the best service and professionalism out there. So, give us a call today to get the job done right the first time!” and it couldn’t be further from the truth. When a lady I assume his wife answered the phone with no greeting that you were calling Brian Bickford Heating I was confused and felt uncomfortable having to ask if this was such business. As I asked if they sold heat pump hot water heaters and installed she was quick to answer we do but but we are backed up. I said ok to the idea of maybe a July install as I know so many people are delayed and backed up. She then continued to tell me she could take my number and info but they will probably lose it. I at that point knew they could care less to provide professionalism or good service, let alone “best”. It’s unfortunate that they have so much business that they would decline future business to a client that wanted to spend an enormous amount of money. To those looking don’t bother calling they will not provide the service you are looking for.
Apr 18th, 2021