Ayer European Auto Service

Took several weeks to get service. Two weeks after a huge bill my car had the same issue and error code. Amy refused to repair the car and honor their warranty. Now I am out a bunch of money and have a car that is worse than it was before. Amy was so rude and even lectured my about the age and milage on my car. Stay away - far away .....
Dec 13th, 2021

Oct 31st, 2021

Had a problem with our 14 BMW crank but no start, I called them they were booked out 1 1/2 wks I had it hauled there just the same since it was useless at this point then I got a call the next morning by 10am saying car was ready for pick up great service excellent work will def use them again
Sep 24th, 2021

The front desk staff Amy is extremely rude, unprofessional, and has very little knowledge of automotive terminology. My experience with her on multiple occasions has been rude and abrupt. She over charges your service because she does not book appointments appropriately. If you ask for a oil change she adds on more then you've asked for which has happened on one or more occasion; ie scheduled something double, which charges you twice, for a service that is already being preformed. The first time this happened she called my husband after leaving a similar review asking a him to take the review down and they will make it right by giving us the money back she wrongly over charged us. Today while on the phone with her asking for my break down of charges she rudely told me she would have to call me back because someone was aganding infront of her, as if their business was more important then mine. I then noted it was probably best we cut our professional/business ties at this time and she got very abrupt and said her final good bye and hung up on me before I could ask her to leave my keys in the car with my receipt. This has been the worst experience with a business. It's honestly to bad that Amy is so unprofessional because the mechanics are great, personable, and very knowledgeable.... maybe they should be running the front desk? Double check your charges when using this facility, you never know what your double paying for...... Service: Oil change
Jul 5th, 2021

Although i did not wind up using them the lady qho answered was friendly and knowledgeable. I did not wind up using at this time, however i look forward to giving them a try in the future.
May 4th, 2021