KeyBank ATM

Very friendly and professional employees in the Kittery branch. They are always happy to see me when I go in to the bank. The app is easy to use which is very convenient for me.
Aug 11th, 2021

Jul 12th, 2021

My husband and I will NEVER do business with this financial institution. Loan had a 15 day grace period and they would call for payment 2 days into the grace period. Why give a grace period if you are going to call and harass my husband. Makes no sense. So we decided to pay the loan off and when we called they wouldn’t take the payment over the phone. We could either drive 2 states away to make the payment or do a wire transfer. Not customer service friendly at all. I will stay with USAA moving forward.
May 2nd, 2021

This branch isn't bad. Keybank as a whole is the worst bank I have ever had. Now they have held my deposit for over a week. I deposited on Sunday the 17th, funds were supposed to be available on the 19th. Keybank presented the check to Bank of America, it was funded to Keybank and showed as being deposited in my account. The funds are not available in my account!!!! I went to the branch on the 19th and they said a hold had been placed on the check. They collected the money and are keeping it!!!!! I am done with the games! They have now lost my business!
Jan 18th, 2021

Gave me terrible guidance on loan options that led to several hard inquiries into my credit and brought my score down. We SPECIFICALLY DISCUSSED avoiding the situation the banker threw me directly into. When I did get a 401k loan through a different institution these people had the audacity to probe into my bank balance and try and further “guide” me with my finances when in fact these funds were discussed specifically before and were budgeted out to the dollar. Their misguidance put me back a year or two getting my credit score where I want it to be. Inattentive and even destructive lack of understanding of the system or care about the customer. Closest Key Bank to me and complete let down, the only reason I will return here is to close my accounts with key in search of another banking institution.
Jan 19th, 2021