Bank of America

Tim Galvez _{on Google}

Feb 8th, 2023

Terrible customer service
Worst I've ever experienced.
Don't go to this bank.

James Stewart _{on Google}

Mar 9th, 2022

Bank of America has closed most of their greater Portland branches. And on top of that they close at 4 on a FridayAre you kidding me Worst bank ever

Sam Was _{on Google}

Feb 22nd, 2022

Good location but unfriendly staff

Bonnie W. _{on Yelp}

Mar 14th, 2022

Have been trying to call this location to speak to someone for over 3 weeks.  Call every day and get a message that they are all with customers and can't answer the phone.  Went in to the location last Saturday to exchange US dollars for Euros.  I have a credit card through BOA and am a Wealth Management client.  I had exchanged dollars for euros a couple of years ago at this branch and it was so much more efficient.  This time was a disaster or epic proportions.  When I went into the location on Saturday I was told that there is only one person that can exchange money and he does not work Saturdays.  Sure would have been nice to know that before driving all the way there but hey, they don't answer their phones!  Went back today, Tuesday.  Sat in the person's office for 1/2 hour while he looked for the right form that needed to be completed to do the exchange (so he could order the Euros).  I can't understand how a bank of this size is so mired in antiquated forms - why can't they just print the form off and use it in real time?  What a novel idea!  The person couldn't even tell me if I was going to have to pay a fee to exchange the money.  TD Bank in Falmouth will exchange Euros on the spot for a $10 fee.  I don't recommend anyone using this branch.  While I was waiting for the the person to find the correct form for 1/2 hour I noticed that the phones never rang - not once.  There were 5 employees in the branch and only the 2 tellers were busy.  Keystone Cops banking at its finest!  Never again!  Will be closing my BOA credit card this summer and finding another bank that has their act together.

Josh Corbeau _{on Google}

Dec 5th, 2021

Called over 10 times past 3 business days and no one answers the phone. This is one of the many reason I do my personal/business banking at Bangor Savings and just have an account here for emergencies.