C P Hanscom and Sons Roofing

Great company, product and especially service. They built a beautiful roof and after a few years there was a small leak towards the edge of the roof. They immediately came out and fixed it even through bad weather. Followed up during the next heavy rain to make sure it was all dry. Would absolutely recommend to everyone.. Good customer service is not easy to find, especially for warranty claims. Thanks Troy
May 28th, 2022

Jan 5th, 2022

From start to finish they provided great service and the roof is beautiful. Highly recommend Service: Roof installation
Sep 15th, 2021

I am giving SMU roofing a 5 star review as it was certainty earned. It all started from the very beginning with the quick response from the estimator, Johna Cray. She responded on a Saturday shortly after I called the business number and leaving a voice message. It is evident that Johna knows her business along with being extremely helpful, responsive, and patient. SMU was very transparent from the beginning with the permitting status and advising when different phases of the work would begin. The Project Manager, Frank Loria, visited the job regularly to see that everything was being done according to the contract and and kept in touch with me as the owner to make sure that I was happy with the work being performed. All of the in-progress inspections and the final inspection that were performed by the Building Department were approved the first time which also says a lot. I highly recommended Sheet Metal Unlimited (SMU) if you are looking for a quality metal roof installed on time and done the right way the first time. Service: Roof installation
Apr 6th, 2022

Response to owner: It IS fair to complain if I'm not satisfied with your work. I DID give you multiple chances to fix your mistakes, and every time the crew came back the work was worse. Once I realized I could do better myself, I told your PM I never wanted your company on my property again. I don't usually regret things, but I regret spending $30k and being told to be happy when I'm not. Review changed to one star. Original review: I recently had a new aluminum roof installed by SMU. After extensive research and several estimates, I chose SMU based on their pleasant customer service, product knowledge, and fair price. I was impressed by their prompt response and how quickly they got to work on the project. After completion, the metal part of the roof looks fantastic. However, I must make 3 deductions to my rating. One star is removed for sloppy fascia work. Lots of gaps in the wood, corners not lining up, and missed nails, to name a few things. One of the ugliest spots was where they replaced an eve board with a wavy, "potato chip" piece of plywood. I told them not only does it look awful, plywood is unacceptable siding because it is not water resistant. They said they'd fix it, so they came and screwed another piece of plywood on top. At this point I told them I did not want them working on my house anymore. I've spent the last month repairing all their mistakes, at my own expense, every day after I get home from work. My work looks fantastic. If I were a roofer, I would be ashamed if the customer did better fascia work than me. A second star is removed for making a huge mess with tar all over my property. I specifically asked the project manager if I should put protective sheets over all my patio furniture, deck, etc. He said "No, we will do that." It also states that they're supposed to do that in the contract anyway. I came home to tar absolutely everywhere - pavers, deck, custom fountain, freshly painted potting benches, brand new outdoor sink, to name a few things. When I brought it up, the PM said "Oh yeah, I just had a lady complaining that my guys tracked tar from their boots all over her outdoor tile. We'll give you a credit." They gave me a $50 credit for a mess I have spent hours cleaning and repainting. The third star is removed because they gave me a 20% price increase on the final payment. I wouldn't normally complain about this, but after such a shoddy job, I need to warn prospective customers of SMU that if you're considering selecting them as your roofing contractor based off their good price, trust me, it will end up just as expensive as more talented companies.
Nov 1st, 2021