Chase

Erine Grant _{on Google}

Nov 4th, 2021

I cannot speak to the quality of Chase’s work, because we did not get that far, but what I can attest to is their poor communication skills. My husband and I are motivated and ready to build our new home. Within one week of contacting Chase, we had a meeting with them. This was impressive given the current state of the world, so we were excited. We met with them and talked about what they offered, how things worked, what we were looking for, and what the next steps in the process looked like. They advised that within 10-days we would have a “house up in the air” price with a draft of what the home would look like. It took longer than 10 days (but, we are reasonable people and felt this was OK). We finally got the plan, and felt like it was thrown together last minute and not really what we were looking for — we had a lot of follow-up questions (like what were the amount of allowances for the essentials, was the space above the garage going to be finished as we requested, but the floor plan indicated was unfinished, etc) … and we were completely ghosted by Chase for almost two weeks with NO response. Finally, they respond to our agent with some line about how they are “going through some things and are not sure they will be able to work with us!” Uhh, when were you going to tell us that? Hah! Again, they were going to “talk about it and get back to us by the end of the week” … that was several weeks ago & still nothing. Our impression: honest communication is not their strong suit.
UPDATE: shortly after this review posted, I was contacted by the owner, John Chase, who wanted to understand what went wrong with our initial experience. We met with him and he wanted to make it right and try to work with us. We decided to give them another chance (we had never worked with John or spoken with him up until this point, so did not feel he was to “blame” for our first experience). We made it clear that communication was important to us, and he committed to making it work. Since working with John, he has communicated with us in a timely manner and really worked with us to make our dream of a new home a reality. Though our experience started off rocky, it has greatly improved and we have now signed a contract to begin building our new home. John did not need to reach out or attempt to improve our experience, but he did — sometimes second chances are worth it.

Jamie Lee _{on Google}

Jul 27th, 2021

Started exploring the idea of building after being outbid on multiple houses on the market. Spoke with the president, Bill Noone about what we want in our home and he was extremely pleasant and helpful. After some thought we have decided to wait until lumber prices go down before we begin with a build, but will definitely be going with Chase whenever that happens.

Alexis Erlandson _{on Google}

Jun 16th, 2021

A very friendly team that is passionate about what they do.

Live Free _{on Google}

Sep 2nd, 2021

My wife and I had such a great experience working with Chase. We first spoke to Bill who set us up with an in-person meeting to discuss our desires and wants in a new home. Once he had an idea of what we were looking for, he priced out our home and made sure to keep us within our budget. From there, we met with the entire team during our preconstruction meeting, and they broke down exactly what the process would look like over the next 6-9 months. What impressed us most with Chase is their transparency and responsiveness. They were very clear with us from the beginning that building can be stressful, and sometimes you hit bumps in the road. If we ever called or emailed with a concern/question, the right person got back to us with answers in a timely manner. We have recommended Chase to friends and family, and are now happily living in our own home. We couldn't be happier with our decision to move forward with this company. Services: Remodelling, Design, Floor fitting

Christie Lagasse _{on Google}

May 24th, 2021

There is a lot to say about this company. We had a home built 2 years ago now and had a horrible experience with the owner John Chase and some of his crew. To be fair we never had any issues with the subcontractors and the quality for the most part is great. There are some issues that make our home far from perfect.
Our biggest issues were awful communication (worse than any other construction company I have worked with), 3-4 projects managers throughout our build (lots of turnover), delays with build, and just plain unprofessional behavior from the owner, as he knew we were dissatisfied with many things.
Due to COVID, our 11 month walkthrough was pushed off, which was understandable. At this point we are just waiting for one more task to be finished (my husband has been messaging for an update for weeks with no response) and we can't wait to be done with this company.
I'm sure that there have been people that have been satisfied with this company but feel that people need to know that this company is far from perfect and that we wish we would have gone with a different builder.