AAA Abingdon Car Care Insurance Travel Center

Ikram Muhammad _{on Google}

Mar 6th, 2024

Perfect place people are very helpful mostly there is beautiful girl I forgot her name collen I think shes very helpful
I get international driving license from this place all the time I really recommended

Glenn Layne _{on Google}

Mar 5th, 2024

Every one was great

Mark Chlan _{on Google}

Feb 25th, 2024

I went to get my international driver's license to drive motorcycles in south East Asia. The lady who "helped" me didn't give me the Correct stamp so I'm now totally screwed for the next 6 months here because my license is invalid and I've already been fined in Vietnam. Literally a pointless license I had to pay for and now have to pay because of. Blown away by the incompetence.

Gustavo Jimenez _{on Google}

Apr 4th, 2024

I tried to contact AAA to leave my feedback after a very disappointing visit to this branch today. Not possible through their call center or app. So Im trying this google review to see if this feedback reaches to somebody who cares.
I needed to do a 16K maintenance for my Work vehicle. I called this morning to schedule some time for next week. The lady who assisted me over the phone (Abigail) was really kind.After explaining her while reading my companys maintenance points, Ive got the nice surprise that they had an opening for today at 1:00 pm. I also got the confirmation all of the things I needed were possible today (oil change, tire rotation and damage inspection, lights and wipers inspection and replacement if needed, etc. )
I arrived 20min before the appointment, waited in line for the first desk, after it was my turn they tell me, I have to go to an empty desk, service is over there. Didnt wait that much but thought it was weird not to find somebody. But anyways.
They ask for my name, the make and model, and I tell them again, this is a fleet vehicle, and I proceed to show them the card with all the info to request a PO to the fleet management company and the things that needed to be done. They just requested the key, never look at the card.
I needed to work on some pending emails and was able to use a small waiting area in the back. A few minutes after Im approached by a senior employee asking me if Im waiting for Parts. Which Im not, Im in for maintenance. After 1 hour the same young gentleman who receive the keys asks me: Are you here only for an oil
Change?. And that was the precise moment when everything went down hill.
After I explained to this young person, I Need the maintenance points that my company details on the card I gave you. Hes demeanor changed immediately, and told me: well, whoever did your appointment just put general maintenance. Which I can understand there can be mistakes in the process, but as a customer service professional myself, thats why you have to double check everything with your customer before doing any job.
Then I started to get lectured about what type of maintenance my vehicle needed, another person approached (with an ear tunnel) Im guessing a technician, also intervened to lecture me about, there are different things depending on the mileage. Which clearly I was not asking for an explanation, I was just asking what seems to be the problem if I already provided with the card with all the info you needed.
All of their faces and demeanors changed immediately after that, like theyre doing me a favor. Im a AAA member and didnt even got ask for my membership.
In the end, I spent +2,5 hours when I finally see my vehicle being pulled out of the garage. After 10min in the waiting area, nobody approached to let me know.
15min later the senior employee tells me: its done, gives me the key and walks away. Absolutely unprofessional. Not to mention that not even the vehicle maintenance card was returned to me.
I had to ask for a receipt copy and my maintenance card. Otherwise, it would be still sitting on their desk.
Lastly, after driving a few miles when turning the car on, I have the message: oil change is due.
So bottom line, a terrible customer service, terrible demeanor, zero empathy for a customer, and not even the slightest intention to pay attention to details.
Since this car center is really close to our new home, I was thinking of also doing my own vehicles maintenance there. But after the disappointing visit from today: Im looking for another place. Even considering to cancel my membership, if this is the treatment Ill get if I need road assistance: no thank you!