Green Dog Chem-Dry

I had them come clean the carpets in my home and most of the pre existing stains are still there. These aren’t serious stains either, they should have been easy to get out of the carpet. The technician Anthony worked very fast which surprised me. I called the office and I called him and left voicemails regarding the quality of the cleaning, no one called me back. I called for three days trying to get in touch with someone. Every time I called no one picked up which I thought was odd because when I called the first time I immediately got through to someone. Then I thought to email the address they sent my estimate on. Finally someone replied to my email, although I have no clue who it was because they didn’t leave a name on there. They said they would return to have the carpets cleaned again and I let them know a good day, however they never gave me an exact time. Anthony returned to clean the carpets and still the stains were not removed. I don’t want to hear you’re excuses about how these stains are stuck in the fibers blah blah blah. I’ve used professional services to get my carpets cleaned and I’ve also done it myself and got many stains up. Like I said before these aren’t bad stains, it should have been easy to get out. I seriously feel like this was a waste of time and money since it is your job to remove carpet stains. I regret not going with my first company of choice. You get what you pay for. I’m really mad that no one bothered to call me and I had to try multiple phone numbers and eventually email to finally reach someone. Still no one has reached out to me to make sure I was happy with the service. Very poor customer service and very poor quality. Services: Area rug cleaning, Carpet cleaning, Pet stain and odour removal
Mar 29th, 2021

Mar 14th, 2021

Scott did an amazing job. These 3yo carpets almost look brand new. As a landlord, ill continue to use this service for all future tenant move outs. Thanks again!
Sep 23rd, 2020

They always do a great job. Anthony has been the one who came out the last few times and always does an excellent job!
Aug 27th, 2020

Excellent job!
Jun 10th, 2020