Pella Windows & Doors of Natick

Carly Hanna _{on Google}

Mar 20th, 2024

The teams confidence installing a new window in an old house in the city made me feel at ease, and the install overall was swift and the team was very professional and friendly!

Alexandra Caron _{on Google}

Feb 20th, 2024

We've had a terrible experience with Pella. We ordered 3 doors from them back in October. When they initially came to install the doors, they had to leave because they had "forgotten" to paint the door the correct color. When they came back a few weeks later, the work was poorly done and it's led us to require a complete replacement of all the doors. In addition, the paint on our main door sidelights has completely peeled off. It's embarrassing to have guests come through our main entrance. They're planning to replace our two other doors the first week of March, but no word on our main entry and they have not responded to our requests to be refunded for some of this expense. At this point, it's been a 5 month+ project, with no end in sight and no signs of getting any money back. We chose Pella for its strong reputation for high quality products and services and have experienced very poor quality on both fronts. I've never written a negative review for a business before, but we are extremely disappointed and feel compelled to warn others in this case. Spend your money wisely and go with another company.

Brian Bigelow _{on Google}

Jan 22nd, 2024

I had an opportunity to meet Dominic out on the job site and it was a pleasure.
Dominic took the time out of his busy schedule to meet for a 2nd time .
He addressed my concerns and resolved the issues I had concerning the windows.
He is an asset to Pella Windows.
Brian Bigelow
Bigelow Carpentry

Lisa Howe _{on Google}

Jul 21st, 2023

I stopped by the Pella showroom in Natick without an appointment and had a very productive experience, thanks to the attentive Brand Ambassador, Traci Corace. She generously took the time to explain the features of the various window and door products, even though my renovation is on the Cape and my contractor would be working with the Centerville showroom. The quality of the service surpassed my expectations!