Senior Whole Health of Massachusetts

Joyce Raymond _{on Google}

Aug 10th, 2022

I was very happy with SWH until January when they suddenly stopped covering the same prescriptions I was on for years. Now I have to get prior approvals for everything leaving me short at times. They also changed hospitals and I now have to travel 20 miles away, ( of course for emergencies I can go local but if I'm admitted I would have to transfer)!

Mary Potter _{on Google}

Apr 30th, 2022

I hate the phone calls keep telling them I'm almost deaf send it in writing.

Jill Wiseman _{on Google}

Feb 21st, 2022

I have never had a bad experience with SWH. Customer service, nurses all are very accommodating, A+

Kimberly Pereira _{on Google}

Jan 6th, 2022

The absolute worse insurance I've ever had to deal with in my life. When my mom only had masshealth and Medicare she was NEVER in need of anything and had a much better quality of life. Now she has NOTHING and we spend so much on necessary supplies out of pocket. DO NOT GET NE STARTED ON THEIR TRANSPORTATION. ABSOLUTE WORST. Mom has a stage 4 wound and hasn't been able to go to her wound care appointments because they can't guarantee a stretcher ... she's disabled ... what's the point in making a transport appointment if there's no guarantee on a ride or stretcher? SWH is unprofessional and not very helpful at all. Now they barely cover any of my mom's 20- something medications. If you love your family members and friends please do not enroll in Senior Whole Health. There's so many other horrible things I could say but I don't have the time or any more energy for that. Avoid them if possible.

Belinda Pontes _{on Google}

May 19th, 2021

They are not a good company! They have patients waiting for dental procedures for over two years. My mom has developed stomach issues because she is not able to chew her food. Dentists and doctors are dropping them because they approve the work then half way through the procedure they change companies and don't pay . What they are doing to senior citizens is wrong.