O'Reilly Auto Parts

Had an employee wrongfully tell me my less than two year old battery was bad. I think he just had the battery tester hooked up improperly, because the machine did say it was bad, but after replacing my spark plugs, I have zero issues starting in the cold morning. Staff are pleasant and they have a great selection of parts, cheap tools, and online availability.
Jan 30th, 2024

I came into the store with the whole list of questions and possible scenarios to why my car wasn't running. They worked with me for over an hour going through every single problem and giving me the solution I needed. With all the information they gave me as well as the tools to fix the problem they saved me thousands of dollars as well as hundreds of hours of troubleshooting. Tony Ron Emily went above and beyond to help me. Highly recommend using this O'Reilly Auto parts over any others in the area. I wish I could rated more than five stars.
Dec 13th, 2023

Called the store in Charlevoix Mi. Tried to order a 4x4 actuator for a 2005 Ford ranger. She said they don't have anything and they can't get anything for me. I said that sucks because I can buy this on a large number of online sites, you're a part store and you don't have access to a common part. You should report this to your manager. She then hung up on me while was explaining why I wanted to shop local. She hung up on me. Nice. Zero stars if that's possible.
Nov 4th, 2023

Awesome customer service! Willing to go the extra mile.
Oct 31st, 2023

Justin, the store manager took extremely good care of us! He went out of his way to correct a misunderstanding, and immediately took action to take care of the Zoulek's personally! We appreciate doing business with an honest person representing the O'Reilly Auto Parts name! Thank you Justin, for taking care of us, amen! :)
Oct 30th, 2023