Total Insurance Agency Services, Inc.

Super disappointed in the customer service my mother received from Patrick Stevens. I understand that my mother has an accent when speaking in English but it is absolutely APALLING and DISGUSTING that Patrick would say "I don't want to deal with this" and hang up on my mother. Totally and disgustingly unprofessional. We have warned our friends and family that this business discriminates against AMERICAN CITIZENS because they speak with an accent. In 2021 this behavior is shameful and the owners of this business should be ashamed of themselves.
Aug 10th, 2021

Called to get insurance for a new car and right off the bat, the agent Patrick Stevens was disagreeable. He had trouble understanding us, which is understandable, but the attitude he was giving us was not. He got confused and instead of trying to come to an agreement and help us with insurance (which is his job), he ended the call saying he didn’t want to deal with it anymore and to just call Progressive. Very disappointed by this phone call.
Aug 1st, 2021

These people dismissed my girlfriend’s mother’s questions because of her latino accent. Id like to point out she knows a decent amount of English and her daughter was there helping translate. Your employee saying “Im not dealing with this” and hanging up on a woman trying to do business with your company is absolutely deplorable, over an accent.
Jul 31st, 2021

Always great people to do business with
Jan 9th, 2021

Nice
Jul 28th, 2020